What I got says movie studio 13.0 (64-bit). The program is slightly different. I did download from the things you said from My magix account etc.... I think it actually tried to download the Vegas but I thought that for some reason it was doing that to get mine started. It's almost like it tried to give me two programs but I couldn't get the Vegas started. I don't know but I appreciate you trying to help thanks very much!!!!!

Was your original Movie Studio 13 Platinum the original released version from Sony Creative Software or the later Magix rebranded version?

Yes I believe it was the original version

Have you tried https://www.magix.com/int/support/my-service-center/product-downloads/ with your MS 13 Platinum serial number?

(Please note also this: "Older versions of Vegas Pro than 14.0 are licensed under a system (as previously used by Sony) which permits use on multiple computers by one user; after an unspecified number of installations on different or updated PCs you may need to contact support to reset your "installation count".")

Okay thank you! I will try that when I get off work today. Thanks again!!!

I tried to put my serial number in (several times) and it said it was invalid. but it worked enough yesterday to give me the wrong thing. lol The movie studio 13 that i talked about. i registered it. I didnt know at the time it was not the right product' not what i payed for. i tried to call several times today. it rings several times and then some recording of a kid gets on there and tells you to call back later every time. I'm an old man. I've almost got my youngest graduated and I just wanted to try to make a film that might be something cool. something i know i can do well, but over the years tried to put birthdays and soccer and anniverseries1st. I wanted some time for myself. so i have my bedroom more importantly my wifes bedroom turned into a studio. green screen etc..... i got people sleeping on futons. lol back to the subject. if i dont get this resolved to my satisfactory, Sony or magix will not get anymore of my business. I payed full price for Movie Studio 13 Platinum and that is all expect, but i do expect it without hassle. i feel like that they are making hard for me to get my product, just so ill buy something i dont want or need. By the way I think i seen where you worked with film festivals. look out I'm coming. Thanks for your help!!!!!

How do you know it was not the right product? Are you able to go to the program's Help menu and there About... > General tab. Please tell us what it shows you here:

(Click to enlarge a bit)

Also, does your serial number for the product start with 1ST- or 1SZ-?

I am sure neither company is trying to make you buy anything you don't want.

I'm trying to system restore MY PC to see if I can get it back. So I don't have it in front of me right now, but my serial number starts with ISZ. I can open the program or I was able to.I say it's not the right product because it's very similar to the Sony movie studio Platinum I had. but a lot of the extras like to force a change on switches button wasn't there and some of the toolbars wasn't there, full screen. It was the same as far as effects go and some other things and it was actually working pretty good compared to what the Platinum been has lately. I troubleshooted it because it didn't start working good it was you freezing up at 1s. Troubleshooting said try it using Windows 8 and I did and that's when it started working better but this new one had Vegas on the effects and stuff and my old one didn't have . now some of that stuff I mentioned maybe I could find if I tried but it just seemed like a lot of stuff that wasn't gonna be there. I'll tell you what my concern is now though, now that I'm restoring my PC I'm not going to have that new one on there, the movie studio 13 vegas ,with the Vegas effects and the old one will probably be back I just like My worry is that when I try to put in my serial number next time just like today it's going to give me problems.

Movie Studio 13 basic version's serial number starts with 1SZ, so you do not seem to have the S/N for the Platinum version. Here is a comment from MAGIX on the relevant S/Ns.

Btw, I wonder if the issue in that thread is related to your issue as well.

I do have the Platinum version box that it came in somewhere close. I could find it, but it looks exactly like the Platinum box advertised now on the net now. I've had the program and have been using it for 3 or 4 years now. So it's kinda hard for me to believe that it is not what I have.

After I restored it I did get movieo studio Platinum 13.0 back. And the serial num starts with 1ST on the screen when it is opening. I'm sorry! When I went to reinstall it had a different number. I didn't know is was different when I wrote it down and that's the one I was referring to. If I can please still get your help, I clicked on the help button and it says contacts and index what's this keyboard shortcuts show me how welcome update user information then it's not lit up but it says enter your serial number Sony on the web and about movie studio Platinum. Thank you for your help and patience!!!!

Not sure which part of Online Help menu you mean is "not lit up" (is greyed out?) for you. What is the build number of your software (see here or the opening splash screen)? If it is 955 or 978 (last Sony/SCS or MAGIX rebrand), you do not even need to update.

Anyway, if the software is now working for you, no need to worry.