No confirmation email

Allen wrote on 10/20/2020, 4:36 PM

I bout a product and immediately got a PAYPAL receipt, but never received a confirmation email with a link or serial number. It has been 2 days now. I did look in the junk mail folder but I have received nothing. It is not obvious how to create a ticket for someone to help?

Comments

j-v wrote on 10/20/2020, 4:54 PM

Which product did you bought and where did you buy it?

vkmast wrote on 10/20/2020, 5:07 PM

"If the email cannot be found in the spam / junk folder, please contact our sales team. Please note also the order number." Try this or email sales@magix.net

Allen wrote on 10/20/2020, 8:25 PM

I found the email but it was not in junk email on my phone but on a computer I found it in junk. Weird. Regardless, my problem is solved - thanks.