No video stream from clips recorded with LG G4

grzego wrote on 4/1/2016, 8:52 AM
Dear all,
recently (about 1,5 month ago) I started to have an issue with video clips (mp4 files) recorded with my LG G4 smartphone camera. When I drag'n'drop such file into my Sony Vegas, there is only audio stream - no video stream. When I playback such file on my PC, it plays fine - both video and audio. I didn't have these problems earlier (I mean earlier than 1,5 month ago). My LG G4 works on Andriod 6.0 now, but when I bought it, it had version 5-something of Android. Maybe the problem is related to updated version of Android (maybe version 6.0 has some codecs incompatible with Sony Vegas?)? I have another smartphone - Samsung Galaxy Ace 4 - working on Android 4.4.4 and there are no problems with video clips recorded with this smartphone.

I appreciate all the help, bacause my Sony Vegas become useless for me now.

kind Regards

Comments

musicvid10 wrote on 4/1/2016, 8:57 AM
Are they MOV files?
What is your Vegas version and Quicktime version?
What are the complete file properties as reported by MediaInfo?
Your android version "should" have nothing to do with your phone's hardware video format.

vkmast wrote on 4/1/2016, 9:15 AM
AVI, mp4, or MOV file is missing the video and/or audio stream
As above requested, post MediaInfo, text view report as well.
grzego wrote on 4/5/2016, 3:42 AM
1. These are mp4 files.
2. I have Vegas Movie Studio HD Platinum 11.0
3. I have read the article from vkmast, but I don't think it's codecs matter - Windows Media Playera as well as VLC Media Player (version 2.1.5 Rincewind) opens these files without problems.
4. Following is MediaInfo report related to the file recorded by LG G4, from which Sony Vegas can't read video stream:

General
Complete name : D:\_moje\20160330_211140.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (isom/mp42)
File size : 6.68 MiB
Duration : 3s 179ms
Overall bit rate : 17.6 Mbps
Performer : LGE
Encoded date : UTC 2016-03-30 19:11:45
Tagged date : UTC 2016-03-30 19:11:45
com.android.version : 6.0

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings, CABAC : Yes
Format settings, ReFrames : 2 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 3s 73ms
Source duration : 3s 79ms
Bit rate : 17.0 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 29.884 fps
Minimum frame rate : 25.546 fps
Maximum frame rate : 30.242 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.274
Stream size : 6.23 MiB (93%)
Source stream size : 6.23 MiB (93%)
Title : VideoHandle
Language : English
Encoded date : UTC 2016-03-30 19:11:45
Tagged date : UTC 2016-03-30 19:11:45
mdhd_Duration : 3073

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 3s 179ms
Bit rate mode : Constant
Bit rate : 156 Kbps
Nominal bit rate : 96.0 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Frame rate : 46.875 fps (1024 spf)
Compression mode : Lossy
Stream size : 60.5 KiB (1%)
Title : SoundHandle
Language : English
Encoded date : UTC 2016-03-30 19:11:45
Tagged date : UTC 2016-03-30 19:11:45
mdhd_Duration : 3179


And for reference, following is MediaInfo report related to the file recorded by Samsung Galaxy Ace 4, from which Sony Vegas reads video stream without problems:

General
Complete name : D:\_backup\Dysk Google\temp\20160330_211304.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/3gp4)
File size : 5.44 MiB
Duration : 3s 947ms
Overall bit rate : 11.6 Mbps
Encoded date : UTC 2016-03-30 19:13:09
Tagged date : UTC 2016-03-30 19:13:09

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L3.1
Format settings, CABAC : No
Format settings, ReFrames : 1 frame
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 3s 795ms
Source duration : 3s 820ms
Bit rate : 11.9 Mbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 30.105 fps
Minimum frame rate : 17.251 fps
Maximum frame rate : 30.405 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.428
Stream size : 5.36 MiB (99%)
Source stream size : 5.41 MiB (99%)
Title : VideoHandle
Language : English
Encoded date : UTC 2016-03-30 19:13:09
Tagged date : UTC 2016-03-30 19:13:09
mdhd_Duration : 3795

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 3s 947ms
Bit rate mode : Constant
Bit rate : 56.2 Kbps
Nominal bit rate : 62.9 Kbps
Channel(s) : 1 channel
Channel positions : Front: C
Sampling rate : 48.0 KHz
Frame rate : 46.875 fps (1024 spf)
Compression mode : Lossy
Stream size : 27.1 KiB (0%)
Title : SoundHandle
Language : English
Encoded date : UTC 2016-03-30 19:13:09
Tagged date : UTC 2016-03-30 19:13:09


Samsung has other Codec ID - maybe this is the problem?
musicvid10 wrote on 4/5/2016, 10:33 AM
"
Neither Windows Media Player (DirectShow) nor VLC (ffmpeg) use the same decoding libraries as Vegas. Apples and oranges.

Play along with vkmast; he knows what he's doing . . .

If you'll upload a short sample of a file that your Movie Studio won't open (to a fileshare site, NOT Youtube!), we can look at it and help you sort your problem. OTOH, if you have already installed a third-party codec pack on your system, there is little anyone can do to help short of suggesting a complete reinstall.




Eagle Six wrote on 4/5/2016, 11:04 AM
Hi grzego,

Can you set the Frame Rate Mode from 'variable' to 'constant' in your LG G4? If so, that may help.


Best Regards.......George

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

grzego wrote on 4/6/2016, 10:20 AM
@ Eagle Six
No, I can't do that.

@ musicvid10
I have uploaded sample to https://drive.google.com/folderview?id=0B0Py8qgddFY3TThhNkNLT2szd0U&usp=sharing

Is that possible that I could accidentally remove some codecs used by Vegas? Or are these codecs an integral part of the app?
vkmast wrote on 4/6/2016, 11:34 AM
Video not opening either in my MSP 11 or 13 (or VPro 13).
You probably need to convert as suggested in the SCS KB link.
GoPro Studio seems to work.

musicvid10 wrote on 4/6/2016, 4:36 PM
Best thing to do is convert in GoPro Studio.

A quick pass through AVIDemux fixes it, too.
Looks like Samsung needs to use the more current "isom" codec ID instead of "mp42" which was for mp4V2.

If you have a bunch of these, you could write an MP4Box script to change all the headers in a folder in a few seconds.

grzego wrote on 4/8/2016, 2:59 AM
Thank You very much, guys. GoPro Studio as well as AVIDemux works fine repairing problematic files. Also thanks for advice with MP4Box.