Problem with VEGAS HUB

Jesus-casabon wrote on 11/15/2023, 10:12 AM

I have a recently purchased version of "VEGAS Pro Post" when I log in to Vegas Hub, within the Vegas program, it does it normally, but when I try to download a video it tells me: "You do not have a valid subscription. A valid subscription is required to download and use the file content"
I'm using my account with which I purchased VEGAS Pro Post, I don't think I'm doing anything wrong.
Can someone help me with this?
thank you guys

Comments

j-v wrote on 11/15/2023, 10:18 AM

In which version and buildnumber of Vegas Pro do you see this?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Jesus-casabon wrote on 11/15/2023, 10:23 AM

¿En qué versión y número de compilación de Vegas Pro ves esto?

Version 21.0 (Build 187)

j-v wrote on 11/15/2023, 10:42 AM

I am not seeing such at my Vegas Pro 21 build 187.
This is how it should go with a valid subscription and how it goes with me on laptop

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

vkmast wrote on 11/15/2023, 10:49 AM

@Jesus-casabon do you have a "valid subscription", that is, the VEGAS 21 Pro Post 365 license?

Please see the license options (including version comparisons) here.

VEGASDerek wrote on 11/15/2023, 10:51 AM

@Jesus-casabon your license is not a 365 subscription, but rather a perpetual license. You need a subscription license instead of a perpetual license to use VEGAS Content.

Jesus-casabon wrote on 11/15/2023, 10:59 AM

@Jesus-casabon your license is not a 365 subscription, but rather a perpetual license. You need a subscription license instead of a perpetual license to use VEGAS Content.

Hello,
Just yesterday I bought the "VEGAS Pro Post 21" version with a perpetual license, but it supposedly included a 2-year subscription... That's what I understood when I bought it.

 

 

vkmast wrote on 11/15/2023, 11:08 AM

@Jesus-casabon there seems to be a misunderstanding here. Try emailing infoservice@magix.net and explain your wish to change your recently purchased perpetual VEGAS 21 Pro Post license to the Pro Post 365 subscription (or to the SmartScription) license.

VEGASDerek wrote on 11/15/2023, 11:18 AM

@Jesus-casabon your license is not a 365 subscription, but rather a perpetual license. You need a subscription license instead of a perpetual license to use VEGAS Content.

Hello,
Just yesterday I bought the "VEGAS Pro Post 21" version with a perpetual license, but it supposedly included a 2-year subscription... That's what I understood when I bought it.

Our record are show you did not purchase the "SmartScription" option. Please contact the sales team, as vkmast suggested, to switch to the SmartScription license.