Product Not delivered and No response From Support

Roy-McCann wrote on 12/7/2023, 6:39 PM

This is my last effort to get the product from Magix. I did not get the confirmation email for a product that I order on Oct 6. Part was loaded onto my account, but not all of the components. Support are responding with an automatic message but no longer give me a real response from their support. I have tried many times and emailed their office separately with no results. US Sales has been helpful but I can't find how to contact them anymore. I really want to use Vegas as I have been using it since the free Sony version, but if I can't get updates, I am going to have to switch to another product. If anyone knows how I can contact US sales, that might work. Otherwise I will ask the credit card company to reverse the charges for the upgrade. I have not installed any of the products that I purchased. I will not until I get all of them. If anyone knows how I can contact US sales or Support, I suspect my problem could be resolved.

Comments

mark-y wrote on 12/7/2023, 9:46 PM

If you are certain you purchased "the product" from Magix, and not from a third-party, the email addresses are:

sales@magix.net

infoservice@magix.net

shop@magix.net

If you purchased "the product" from a third-party vendor, such as Steam or Humble Bundle, you should start by contacting them first.

If your "product" is already registered with Magix, you can access that information here: NOTE: if you have too many registrations or have registered on too many computers you will need to de-register one of them.

https://www.magix.com/us/support/my-service-center/

RogerS wrote on 12/7/2023, 10:17 PM

Isn't there also a sales chat option at certain hours of the day you can try?

rock-c wrote on 12/8/2023, 12:53 AM

Support are responding with an automatic message but no longer give me a real response from their support. I have tried many times and emailed their office separately with no results.

Magix should hire the guys of the forum as support staff. The forum guys responded much faster than the support staff.

vkmast wrote on 12/8/2023, 1:21 AM

From MAGIX's standard "Thank you for your order!" document that you should see after "Your order is complete":

"Please note your order number for possible later questions: [order number]

- - -

If the email does not arrive in your inbox, please check your spam or junk mail folder. If you have not received the confirmation email, please contact our customer support, specifying your order number, under: shop@magix.net"

Regarding Online Live Chat ("Let's Chat"), please see this post.

Greg-Lee wrote on 8/12/2024, 3:56 AM

I have been a Vegas Video user since Vegas Video 4 or 5. I recently upgraded from version 17 to Vegas Pro Post version 21. Everything worked fine, and then I upgraded to version 22. Now I can not log into Vegas Hub!!! I can't even access my product lists and serial numbers on the website. I am under a deadline and need a resolution!!!

Reyfox wrote on 8/12/2024, 11:33 AM

I just logged into my Magix account, and the HUB is working.

The solution is your ISP, computer, or both. No one here can access your computer or test your internet connection.

Here, I am in my Magix account that I just logged into. So it's working on my end.