My initial problem (none of the Magix responses ever include my original text, and foolishly I didn't save them locally!) Here's the gist: About every 10 edits or so, when I select Make Movie, VMS 14 randomly (?) renders only a small portion of the project. Retries do not work unless I completely close the editor and reopen it and the project.
Start at the bottom see my next "guess" and that it didn't happen in VMS 14 until recently and never happened in VMS 11.
My follow-up point was that if the developers changed the default setting then the result would be consistent, not (seemingy) random.
Not being able to intentionally create the problem, I wanted to keep the ticket open until the problem recurs on its own, which I'm pretty sure it will; but the rep closed the original ticket, assuming I found the solution.
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[This is where I spent the time creating a new ticket.]
Thank you for your mail.
Unfortunately, we can't process your request, since your ticket has
already been closed. Please create a new ticket via the support form on
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Magix Support System
MAGIX Software GmbH
Postfach 200914
01194 Dresden - Germany
http://www.magix.com
Managing Director: **, **, **
Commercial Register: Berlin Charlottenburg, HRB 127205
Dear Fred,
Thank you for your message.
I am glad that you have found the answer to your question. The reason that you are having this issue in VMS 14 but not in VMS 11 is that our developers might have change the default setting for this feature.
Anyway, thank you for choosing Magix.
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Best regards,
* *
MAGIX Software GmbH
Postfach 200914
01194 Dresden - Germany
Managing Director: **, **, **
Commercial Register: Berlin Charlottenburg, HRB 127205
http://www.magix.net
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12/08/2017 19:00 - Fred Robbins wrote:
I think I may have found the answer.
I'm guessing it may be that sometimes the 'Render loop region only' option is not unchecked after the last time I
used the 'Selectively Prerender Video' feature while I'm using 'Make Movie' to render the entire project. I have not
been able to intentionally reproduce it. I know I never had this problem in VMS 11.
On 12/7/2017 10:39 PM, MAGIX Support wrote:
Thank you for your inquiry.
A new support ticket was created. Please don't send multiple inquiries
regarding the same problem. If you want to add further information to
this ticket, please make sure to use the following subject line:
[Ticket#2017120817000392]
Your inquiry will soon be answered by one of our employees.
--
Magix Support System
MAGIX Software GmbH
Postfach 200914
01194 Dresden
Germany
http://www.magix.com
Managing Director: **, **, **
Commercial Register: Berlin Charlottenburg, HRB 127205