Re activating Vegas pro 14 edit

Michael-Lee7294 wrote on 11/20/2023, 6:52 PM

I have a license for two devices with my Vegas pro 14 edit. After installing it on my second device, my first device stopped working and was saying that the device might have already been de activated. I logged onto the Magix account and de activated both devices. When I try to create an activation code it comes back with '

Error activating

No activation could be created; please try again later.

The magix page shows the correct serial number and that it is for two devices.

Is there any other way to re activate a device?

Thanks for any help (I am a new user!)


Dexcon wrote on 11/20/2023, 7:49 PM

Other than trying to activate VP14 later, you'll probably need to contact Support about the issue. The Support link is - there's a 'Contact Support' link at the bottom of the page.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 16, 17, 18, 19, 20 & 21, HitFilm Pro 2021.3, DaVinci Resolve Studio 18.5, BCC 2023.5, Mocha Pro 2023, Ignite Pro, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX10 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 12TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

vkmast wrote on 11/21/2023, 3:47 AM

Don't know if this might apply to your case, but "To deactivate a device, so you can activate a different one, visit your MAGIX account > My Products > Show More Details > Deactivate. This option can be used only once a month".

("In VEGAS Pro 14.0 or later, you can also choose Deactivate the Software on this PC from the Help menu This option can be used as often as you wish. An internet connection is required."

As advised, maybe best to try and contact Support (incl. Online Live Chat, please see here).