REFUND

Devin-Marty wrote on 8/29/2022, 10:44 PM

I need information on getting a refund and cancelling the subscription I just paid for, Everything i record doesnt even show up as a video in the editing software, everything i try to do doesnt bring me any solution. Just happens that i might be too stupid to use this type of editing software, i just wanted to get back into making videos but 2 days of recording and i cant even see my stuff to edit it.

 

Vegas Edit

Nitro 5

Comments

vkmast wrote on 8/30/2022, 2:44 AM

@Devin-Marty please see this comment and this document section II. Special provisions for software subscriptions.

Dr Zen wrote on 8/30/2022, 5:11 AM

Instead of giving up, have you asked for help on the forum here?

When you say "everything I record", what exactly do you mean?
Are you using a Video Screen Capture program OR a video camera?
If you are using a Video Screen Capture program like OBS, what settings are you using?

Most video screen capture programs, have many different types of output formats you can use, to record your videos with. Some combinations may not work in Vegas, if it is using a non-standard video codec.

Share exactly what you are doing, and I'm sure we can help solve the problem quickly for you.

Regards
Derek

 

Devin-Marty wrote on 8/30/2022, 7:10 AM

Instead of giving up, have you asked for help on the forum here?

When you say "everything I record", what exactly do you mean?
Are you using a Video Screen Capture program OR a video camera?
If you are using a Video Screen Capture program like OBS, what settings are you using?

Most video screen capture programs, have many different types of output formats you can use, to record your videos with. Some combinations may not work in Vegas, if it is using a non-standard video codec.

Share exactly what you are doing, and I'm sure we can help solve the problem quickly for you.

Regards
Derek

 

I used the Vegas screen capture, and then I used OBS and changed the format to MKV as well as MP4 same problem.

Steve_Rhoden wrote on 8/30/2022, 9:30 AM

@Devin-Marty No, don't give up.... Vegas is not as difficult and problematic as it currently seems, a lot of us here are more than willing to help to make your editing easier, and in no time you will be quite ok.

Firstly, don't rely on the screen capture feature to record your videos and your precious moments, as a pro i don't even touch it. And don't use OBS to converter your videos. And don't convert your videos to mkv's, mp4's are far much better for working in Vegas.

I know that's a lot of don't, but for every one of them, there are far easier solutions that sits well with Vegas. You can use a decent phone to do your recordings, phone camera technologies now has come a far way or start with purchasing a basic video camera also.

As for converting videos, i often use Shutter Encoder.

 

fr0sty wrote on 8/30/2022, 10:21 AM

I use videos recorded with obs in Vegas all the time. Can you post a screenshot or type out your video recording settings on obs? We might be able to help recommend settings that will work better in Vegas for you.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Devin-Marty wrote on 8/30/2022, 11:35 AM

@Devin-Marty No, don't give up.... Vegas is not as difficult and problematic as it currently seems, a lot of us here are more than willing to help to make your editing easier, and in no time you will be quite ok.

Firstly, don't rely on the screen capture feature to record your videos and your precious moments, as a pro i don't even touch it. And don't use OBS to converter your videos. And don't convert your videos to mkv's, mp4's are far much better for working in Vegas.

I know that's a lot of don't, but for every one of them, there are far easier solutions that sits well with Vegas. You can use a decent phone to do your recordings, phone camera technologies now has come a far way or start with purchasing a basic video camera also.

As for converting videos, i often use Shutter Encoder.

 

I'm just recording my game play through my screen, I did try OBS to mp4 and it brought thr clip into Vegas but there is nothing playing except the audio, I'll try to post something tonight what I'm dealing with but I can see the thumbnail of my video, so I know it captured, but when I drag it down to watch it, nothing visually plays.

j-v wrote on 8/30/2022, 11:46 AM

@Devin-Marty
With the capture of OBS did you use these best settings for use in Vegas?
Look here: https://www.vegascreativesoftware.info/us/forum/faq-what-obs-studio-settings-work-well-with-vegas-pro--109925/

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Devin-Marty wrote on 8/30/2022, 12:03 PM

@Devin-Marty
With the capture of OBS did you use these best settings for use in Vegas?
Look here: https://www.vegascreativesoftware.info/us/forum/faq-what-obs-studio-settings-work-well-with-vegas-pro--109925/

I'll definitely check this out when I get off work, surprised people actually replied in here, appreciate all the tips, hopefully I can get this to work, sony Vegas was a dream to the younger me and I can finally afford it, was rather bummed when I couldn't figure it out

Devin-Marty wrote on 8/30/2022, 4:56 PM

so here's a screenshot of my problem, i have the clip added I can play it from start to finish, and no actual video plays just the audio of the whole thing, nothing shows up in the preview window.

 

https://gyazo.com/c70adc32ca44ed016e128f677f961491

 

Devin-Marty wrote on 8/30/2022, 6:31 PM

so here's a screenshot of my problem, i have the clip added I can play it from start to finish, and no actual video plays just the audio of the whole thing, nothing shows up in the preview window.

 

https://gyazo.com/c70adc32ca44ed016e128f677f961491

 

found the solution, but now i have a problem where the footage is all blurry? the recorder was fine when i used it, so why does it look like this?

 

https://gyazo.com/bb4b148881639caf3ded57199601a0ff