Two days ago (5/23) I bought a copy of Vegas Pro 17 off of amazon and downloaded it to my PC. The install went fine and everything seemed to be normal, until today when I went to begin my first project.

I was given error code -24 saying that my serial number had already been activated by a different email, and it won't let me do anything in the program. However, after a bit of research, the other email is another one of my own email addresses. I have used it for other versions of Vegas in the past, and it is the same email that I use for the amazon account that I bought the product through. But it is NOT the email that I registered this particular product to, and it is not the email that I use here for my MAGIX account.

I went into my account settings through MAGIX to change my email, but it won't let me because it says that the email already exists. So now I have a brand new copy of Vegas Pro that is apparently registered to two people, both of whom are me, and I can't use it.

Please send help!