Render but not edit images

Carlostantomar wrote on 8/21/2023, 8:57 AM

Good Morning, at 09/2021 I've lost my Vegas Pro 15 but got an activate code, now my VP15 render Ok but dont permit edit the images first, tryed every procedures but then failed. Now I would need a new code for delete VP15 and activate another one, serial number are correct and my ID too, but the system tell me for "Try it latter" since yesterday, whats happen please.

Serial number P3-***

Processador    Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz   1.99 GHz
RAM instalada    8,00 GB
Tipo de sistema    Sistema operacional de 64 bits, processador baseado em x64

I don't sent my IDs, but if you need please tell me

Thank's

Comments

Former user wrote on 8/21/2023, 9:17 AM

@Carlostantomar Hi, remove your P3-... no' from your comment, that shouldn't be shared

@vkmast @fr0sty

vkmast wrote on 8/21/2023, 9:49 AM

Personal information removed from the OP for data protection.

Carlostantomar wrote on 8/21/2023, 10:01 AM

I suppose this were asked in the end of my comment, sorry.

vkmast wrote on 8/21/2023, 10:44 AM

You should be able to deactivate your software (in this case VP 15) using the option in the program's Help menu.

Carlostantomar wrote on 8/21/2023, 12:14 PM

But I will need a code for reactivate?

vkmast wrote on 8/21/2023, 12:20 PM

A valid key is needed. I don't know if you can get a new one.

Carlostantomar wrote on 8/21/2023, 2:32 PM

VP15 went deactivated by Vegas?
Do you know someting about that?

vkmast wrote on 8/21/2023, 3:19 PM

Not sure what you mean with that question. Deactivation means you cannot use the software until you activate it again with a valid key (serial number). (Reference: this FAQ item 9.)

Carlostantomar wrote on 8/21/2023, 4:32 PM

37. Why does my video effect (FX) not work in VEGAS Pro?

BINGO, That stuff occur at VP15
Thanks a lot mister by your support.