Comments

D7K wrote on 8/16/2020, 8:51 AM

I have a 1080P wide screen and a 50" 4K TV as my monitors. 4K is out from the AMD RX480. I tried both screens out from the 480 and had issues. Then I attached the 1080P Wide Screen to the MSI motherboard and left the 4K TV attached to the 480. Not only does it work with both screens but screen capture works on the 1080P (but not 4K).

Dave-Conner wrote on 8/16/2020, 9:09 AM

My lsecond screen is just a 1080 panel. The outs on my laptop are a type C and an HDMI. I tried both and both the second screen goes black and Vegas freezes. Again Vegas 17 works fine with both outputs. When identifying the screens in the setup of Vegas18 it identifies the monitors correctly but when the image it thrown to the second screen blackness and freezing.

Dave-Conner wrote on 8/17/2020, 10:09 PM

Update about two weeks ago I wrote to Vegas support got an incident number and waited. Today I received an email asking me to fill out a survey and hope that their solution solved my problem. They never sent anything but the survey never sent any solutions. So I am still looking for help in solving my second screen problem since Vegas help was nonexistent. Thanks

fr0sty wrote on 8/18/2020, 1:07 AM

They are working on an update for VEGAS 18 that should be launching soon, so it's possible this issue may have already been resolved in that update. I'll mention you not getting a response to Gary, the product owner. You'll hear from someone soon.

Last changed by fr0sty on 8/18/2020, 1:13 AM, changed a total of 1 times.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Radeon VII

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Dave-Conner wrote on 8/18/2020, 6:47 AM

Thank you

VEGAS_EricD wrote on 8/18/2020, 1:53 PM

@Dave-Conner Please PM me the ticket number so I can look into that for you.

Dave-Conner wrote on 8/28/2020, 1:13 PM

Sorry it took so long here is the ticket number [Ticket#xxx] Second monitor black. Still have no solution again 17 works fine. If they cannot get 18 working just refund me and I'll just keep using 17. Thanks

Not sure how to private message.

vkmast wrote on 8/28/2020, 1:48 PM

This is a peer user forum and we cannot refund you. Please see this Support item.

(No private info such as ticket numbers allowed in public posts.)

For private messages, click the avatar of the user and "write a message".

@Dave-Conner

Dave-Conner wrote on 8/28/2020, 8:22 PM

Thank you I will try that

Dave-Conner wrote on 8/28/2020, 8:26 PM

I cLicked his avatar and could not find "write a message"

vkmast wrote on 8/29/2020, 1:02 AM

If you don't see this (below), you probably need to try and contact Support quoting your ticket number.

@VEGAS_EricD ?

Dave-Conner wrote on 8/29/2020, 6:33 AM

When I click on you I get write a message on Vegas_EricD just bookmark no write a message.

vkmast wrote on 8/29/2020, 6:46 AM

@Dave-Conner please see my PM.

Dave-Conner wrote on 9/1/2020, 11:46 AM

I appreciate the help still have not heard anything that works from Vegas in a while. any other suggestions. Has anyone who had the second screen problem resolved the issue? Any help would be appreciated.

Thanks

Dave-Conner wrote on 9/7/2020, 10:50 AM

It has been over a month still no help from Vegas. Any clues are they still in business?

RogerS wrote on 9/7/2020, 11:24 PM

First patch should be out soon.

Dave-Conner wrote on 9/8/2020, 6:40 AM

I hope it addresses the problem

Thanks

Dave-Conner wrote on 9/16/2020, 11:47 AM

Well Vegas gave up and is issuing me a refund. So it is back to 17 for me. Sad I have been with Vegas since Sony days and version 10.

 

Lukasz wrote on 9/16/2020, 11:53 AM

Report this problem to asus and magix and they might do something about it. I've already reported it but it's hard to get help. The conflict is between vegas and the realtek driver.

Dave-Conner wrote on 9/16/2020, 1:57 PM

I issued a formal repair ticket and Magix did not find a fix. It works with 17 and earlier itterations but not 18.

RogerS wrote on 9/17/2020, 5:54 AM

That is too bad but at least 18 and 17 are similar. Realtek drivers will change and so will Vegas, so maybe it is not goodbye, but just goodbye for now.

Dave-Conner wrote on 9/17/2020, 6:48 AM

Thanks if it gets resolved I'll jump back.in