[SOLVED] Vegas Pro 13 Render Attempt Crash

Fluxington wrote on 5/10/2016, 5:34 PM

Hi.

This is the first time I am actually writing a forum post EVER in my entire life.
I don't know what's needed, so I'm gonna provide you with all possible details I can come up with.

So here is the problem first:
I am using Windows 10 64Bit and bought Sony Vegas Pro 13 64Bit a couple of days ago off of Amazon. It was brand new.
I installed it properly and so on.
Everything was fine until I finished editing my video. However, after that nothing was fine anymore, and turns out I do in fact got a huge problem.
I can edit videos as much as I want totally fine, however once I click on "render as..." Sony Vegas 13 instantly crashes.

I tried googling the error code, but couldn't come up with a single solution for my problem. I tried several other things. Disabling GPU Acceleration, Installing Quick-Time, Setting the .exe under compatibility to Vista and run as administrator and many more stuff, but nothing worked.

My System:
Windows 10 Home (64Bit)
Intel Core I7-4790 Quadcore / 3.60GHz
AMD Radeon R7 370
16GB RAM

I hope this is enough for now.

My Sony Vegas Pro 13 version is updated, and I installed the 64Bit version.
No previous Sony Vegas version was on my PC, since I haven't had this program before on my Computer. However, on my friend's PC it seems to work just fine.

Here is the exact crash-report Sony Vegas 13 gives me after it crashes:

Problem Description
Application Name: Vegas Pro
Application Version: Version 13.0 (Build 453) 64-bit
Problem: Unmanaged Exception (0xc0000374)
Fault Module: C:\Windows\SYSTEM32\ntdll.dll
Fault Address: 0x000000007764C7A9
Fault Offset: 0x00000000000DC7A9

Fault Process Details
Process Path: F:\Sony Vegas\x86\FileIOSurrogate.exe
Process Version: Version 13.0 (Build 453)
Process Description: File I/O surrogate (not visible)
Process Image Date: 2015-06-05 (Fri Jun 05) 14:51:54

I'd like to add, that I am not a professional. If you know how to help me, please make sure to explain it to me in easy steps how to fix it (if possible) because my general english vocabulary lacks, and I am not a computer expert.

If you know this problem, and maybe know how to fix it, then please help me. I worked hours upon hours on this project, I need to finally render and upload it.

PS: I tried several other projects, simple projects where I just added a picture, text sound or anything else and tried to render it. Still no luck, so I can definitely say that my project-file is not corrupt.

I hope you can help me.

Edit: I also made a couple of clean installs when I tried to figure out the problem myself. Nothing worked.

-Fluxington

Comments

OldSmoke wrote on 5/10/2016, 6:30 PM

Did you at any time have an NVIDIA card installed in your system? Which GPU are you using for GPU acceleration in Vegas? Which was the render template that caused the crash? Have you tried switching off GPU acceleration?

Fluxington wrote on 5/10/2016, 8:40 PM

Thanks for the answer.

I haven't had any NVIDIA card ever actually. I asked the guy who built the PC parts into the PC if they ever used a NVIDIA but their reply was no.

I turned off the GPU Acceleration in Vegas.

And about the Template I am not really sure since the box where I can select those templates does not pop up. Vegas crashes immediately before it can even pop up.

OldSmoke wrote on 5/10/2016, 9:40 PM

Is all your audio hardware and drivers in order? Try saving the project before rendering, close Vegas, open the Vegas and project and try rendering.

I remember one user in this forum had the same issue with the render dialog not coming up and Vegas crashing but I cant find the thread anymore.

Fluxington wrote on 5/11/2016, 7:31 AM

I checked my audio drivers. They are up to date.
I tried out saving the project, closing Vegas, opening vegas and the project and then rendering, but it still crashes. This problem is really weird.

When I googled for the problem I actually found a thread of a guy who had the same issue here on the Sony forums. However, they did not find an answer, or at least they stopped posting possible solutions. I tried out everything they wrote there on the thread, but nothing worked.
The thread was also not marked as solved, so I suppose they all just gave up.

OldSmoke wrote on 5/11/2016, 8:05 AM

Try and hold down CTRL+SHIFT while launching Vegas and wait for a dialog to pop up and ask to reset Vegas to its defaults. Reset it and see if it works now.
The other possibilities are Windows file permissions could be screwed up. Are an administrator on that system? Did your have an AV program running when you installed Vegas? That can screw things up too.

Fluxington wrote on 5/11/2016, 9:13 AM

The CTRL+SHIFT Option didn't work. But you mentioned something about an admin, what exactly do you mean by that? It could be but I am not sure, is there a way to check it?

Also what does AV mean?

OldSmoke wrote on 5/11/2016, 10:51 AM

AV=Antivirus

Admin means you must have administrative privileges on your computer account for Vegas to install and run properly.

Are you saying CTRL+SHIFT didn't help if you couldn't get the dialog to pop up?

vkmast wrote on 5/11/2016, 11:34 AM

SCS KB items 2744 and 5167?

Fluxington wrote on 5/11/2016, 12:29 PM

Holy Guacamole! It works!
Thanks a bunch to both of you!

Here is what I did:

Make the hidden Admin Account on my PC visible by using the 5167 guide, then log into it, closed my AV just to be sure, uninstalled all files of Sony Vegas, then installed it again (this time on the admin account) and registered it also on there and now it works.

Dang, thanks a bunch guys!
You saved my life!

OldSmoke wrote on 5/11/2016, 1:54 PM

I am glad you got it going. :-)

Romire wrote on 10/1/2016, 11:49 PM

I tried this method and it actually worked!

Thanks Old Smoke and VK :)

Darrylka wrote on 11/7/2019, 10:34 AM

Yes, this works, thank you. However, it doesn't explain why. Obviously there is something corrupt, or there's residual data on the main account that is making it crash. There should be a way to clean it or repair it so you don't have to log into a different account every time you want to render a video or avoid crashes.