Some Q's

JayTee4303 wrote on 12/19/2022, 8:43 AM

Biggest Issue right now...

Something changed recently and my mouse acts all kinda wierd, but only in Vegas Pro 14. All other apps, fine. The mouse "drops" stuff I'm in the process of dragging, then picks up other stuff and SCREWS IT UP. My mouse reaches clean across, or even off the screen from where the pointer is, not what I'm aiming at, and SCREWS IT UP. My mouse grabs a Fade handle, but the fade won't change, and the Now Time marker jumps to the mouse, and now I'm scrubbing and/or defining a region, and/or moving that track completely out of sync with the rest of the project.

You guys with the years in, what's my fastest way forward in resolving this? It's doubling my cutting time, and I have deadlines to meet.

Number two... About 1 session in five, I go to save a project, and am informed I don't have a license to use Vegas Pro 14, which forces me to un-install the program, re-install the program, and re-authorize it online, which due to excessive practice, I am getting REAL FAST at accomplishing, but I lose work around 50 percent of the time as recovery of the last session is spotty. I paid full price for the software, to Sony, I have a valid license, downloaded my install files from Sony and later E-Magix, and have no contact with warez idjits, because I RESPECT intellectual property rights...except when holders of those rights forget that I upheld my end of the bargain and hold a valid license to use the product.

Any ideas?

I've read the troubleshooting guide, but it's deep, and doesn't address either of these issues. I once owned an airline's global WAN, root, admin, adminstrator, and enable secret, not because I am a Jedi, but because the daytimers didn't want to wake up at o-dark-thirty to keep the financed Boeing 72's, 75's, and L-10s in the air with paying asses in seats, and back then, you didn't have the granularity of Directory Services you do now. To change a password, you had to be root, period. Not a Jedi, but not a newb either. My Slack and Solaris boxes still work just fine.

Not lookin for step by step, just a pointer or two in the right direction and I'll owe ya...TIA!

Comments

jetdv wrote on 12/19/2022, 9:06 AM

Something changed recently and my mouse acts all kinda wierd, but only in Vegas Pro 14. All other apps, fine. The mouse "drops" stuff I'm in the process of dragging, then picks up other stuff and SCREWS IT UP. My mouse reaches clean across, or even off the screen from where the pointer is, not what I'm aiming at, and SCREWS IT UP. My mouse grabs a Fade handle, but the fade won't change, and the Now Time marker jumps to the mouse, and now I'm scrubbing and/or defining a region, and/or moving that track completely out of sync with the rest of the project.

1. Have you tried a different mouse? Just because you're only "seeing" this in VEGAS doesn't mean that there are not some issues in other programs you aren't picking up.

2. Is this a laptop with a touch pad?

I've seen some odd things when my touchpad gets confused and has messed with my mouse. A quick reboot seems to resolve that issue. Sometimes my hand accidentally touches the pad while using the mouse and it doesn't know what to do.

fr0sty wrote on 12/19/2022, 9:09 AM

I know you said it only happens in VEGAS, but just to be safe, I'd try using another mouse plugged into another USB port and see if the behavior persists. Once we've eliminated that possibility, we'd want to consider anything that could have changed something in Windows or VEGAS... updates, new plugins, run a virus scan, update GPU drivers, etc. I'd work my way down ruling each of those out, and if still no luck, I'd reach out to Magix support, and keep a close eye on this thread, as more will chime in... perhaps someone else has seen this behavior before, or maybe a member of the dev team will make it by and offer some advice. The only sure way to reach them it to file a support ticket, however, so be sure to do that if none of these suggestions work.

If all else fails, support can be found here. Click on VEGAS, then scroll to the bottom of the page and click "Contact Support" to file a support ticket.

https://www.vegascreativesoftware.info/us/support/vegas-pro--1/

vkmast wrote on 12/19/2022, 9:10 AM

Please see if this thread is related to your issue "Number two".

Note also that VEGAS Pro 14 was the first one from MAGIX only (not "Sony").

JayTee4303 wrote on 12/19/2022, 12:59 PM

Not sure of protocol here, and don't want to spam the servers, so Ima try to answer all so far in this one post.

jetdv: The box is an I-7 4790 desktop with 32 GB, running Win 8.1. I'll try a different mouse first.

frOsty: I'll try a different mouse and port. I don't know precisely how long this has been an issue, and while I don't change production machine any more often than necessary, it happens, I do run scans, and haven't upgraded drivers lately,

vkmast: That thread doesn't not address issue 2 directly, though the thread linked to there...might. Specifically, they discuss deletion, re-installation and re-registration, when it does not resolve the issue. They may touch on the root issue itself, the ...forgetfulness itself...but their wording is unclear and I don't want to risk removing an authorization I need, until I'm clearer on this matter. My account shows two authorizations, both on desired machines. I/m pretty sure I had earlier versions, but thanks for the info on when Sony gave way to Magix.

vkmast wrote on 12/19/2022, 1:19 PM

@JayTee4303 I'm sure you know this, but just in case: (from this FAQ p.9)

"You can use VEGAS Pro (14.0 and later) simultaneously on 2 devices. VEGAS Pro 365 can be used on 1 device at a time.

To deactivate a device, so you can activate a different one, visit your MAGIX account > My Products > Show More Details > Deactivate. This option can be used only once a month.

In VEGAS Pro 14.0 or later, you can also choose Deactivate the Software on this PC from the Help menu This option can be used as often as you wish. An internet connection is required."