Studio 14 - Program keeps stopping at opening windows

brian-radtke wrote on 7/28/2017, 5:01 PM

Here is the code I get -
Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 14.0 (Build 105)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\SYSTEM32\ntdll.dll
   Fault Address:       0x00007FFCC342BBDF
   Fault Offset:        0x000000000003BBDF
 

Tech support had been very little help. Any ideas would be great. Going on a month of down time. Not cool

Comments

brian-radtke wrote on 7/30/2017, 10:00 PM

Cornico - Thanks for the idea. Still did not work - Same spot Creating Windows and crash.

Problem Description
   Application Name:    Movie Studio Platinum
   Application Version: Version 14.0 (Build 122)
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\SYSTEM32\ntdll.dll
   Fault Address:       0x00007FFE4F3ABBDF
   Fault Offset:        0x000000000003BBDF

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\Movie Studio Platinum 14.0\MovieStudioPlatinum140.exe
   Process Version:     Version 14.0 (Build 122)
   Process Description: Movie Studio Platinum
 

Markk655 wrote on 7/31/2017, 8:11 PM

Try this. If it works, please thank vkmast.


Close the program. Now press CTRL+SHIFT while double-clicking on the program's icon to launch it. Continue to hold the CTRL & SHIFT keys until the program is fully up and loaded.
In newer programs, you will see a window that asks "Do you want to reset all preferences to default values?" Place a checkmark next to "Delete all cached application data" and then click Yes.

brian-radtke wrote on 7/31/2017, 9:14 PM

Markk655 - Thank you so much!!!!!! That worked. Huge load of my shoulders. Thanks again! I hope this helps out other people. Time to get some video work done! Yeah!!!

Markk655 wrote on 8/1/2017, 8:04 PM

Thanks for replying & thrilled that it worked for you!

@vkmast - That's your solution from a few years ago. :)

fredrick wrote on 8/1/2017, 9:42 PM

Everytime I import a video Sony Vegas just stops working

 

vkmast wrote on 8/2/2017, 9:01 AM

@Markk655 - thanks for keeping "Search" alive ;)

@fredrick - you might want to start a new Post/topic. Before posting, "back up a page and read this FAQ". The info on your video might help.