The new 452 crashes when opening a new or old project with .mts files

vkmast wrote on 5/29/2020, 10:47 AM

@tut-m which version of Windows OS are you on?

tut-m wrote on 5/29/2020, 11:15 AM

@tut-m which version of Windows OS are you on?

Windows 10.

tut-m wrote on 6/3/2020, 4:58 PM

Does anyone know what the solution is?

If there's a problem with Windows, why builds 284 and 321 (and all previous versions of Vegas Pro 17) work perfectly with the same Windows 10, even reinstalled? !

Dexcon wrote on 6/4/2020, 8:42 AM

An internet search found this:

https://wiki-tech.net/en/errors/b/0x/0xe06d7363/?msclkid=6fde0f408f0a1f7ec5d25198779369bb&utm_source=bing&utm_medium=cpc&utm_campaign=WT.S.Eng.Errors.P&utm_term=0xe06d7363&utm_content=N_

It doesn't solve your problem but does provide a possible reason for the problem which is an issue within your computer's Windows registry. Of course, I have no way of knowing if this is correct.

VEGASDerek wrote on 6/4/2020, 9:08 AM

I have found the crash information in our database. It is happening within the audio reader for one (or more) of the media in the project. Could you please post either the MediaInfo or upload a copy of the media to a file share? The crash is occurring when reading the file: D:\\2004-2016-Отдых-Путешествия\\2010_Бали\\00000.MTS. This likely contains AC3 audio and we were required to make some adjustments to our reader after build 321. We would like to get an idea of why this file is causing a problem.

tut-m wrote on 6/4/2020, 11:33 AM

I have found the crash information in our database. It is happening within the audio reader for one (or more) of the media in the project. Could you please post either the MediaInfo or upload a copy of the media to a file share? The crash is occurring when reading the file: D:\\2004-2016-Отдых-Путешествия\\2010_Бали\\00000.MTS. This likely contains AC3 audio and we were required to make some adjustments to our reader after build 321. We would like to get an idea of why this file is causing a problem.

I wanted to see if I could do a new project from the beginning. Unfortunately, the program crashes even when selecting any .mts media file. I didn't know that until now, because I wanted to continue my started projects.

(sorry my google english...)

What about Process Image Data ?!

set wrote on 6/4/2020, 11:40 AM

MTS file should be general Sony AVCHD formats... which are extremely compatible to me... but a small sample can help analyzing.

Please upload any small mts file to Dropbox / Google Drive / Wetransfer / other file sharing service so we and developers can try testing yours.

tut-m wrote on 6/4/2020, 11:47 AM

MTS file should be general Sony AVCHD formats... which are extremely compatible to me... but a small sample can help analyzing.

Please upload any small mts file to Dropbox / Google Drive / Wetransfer / other file sharing service so we and developers can try testing yours.

Indeed, only when loading .mts files = crash.

To what address should I send the file?

set wrote on 6/4/2020, 11:56 AM

PM for my e-mail address.

but pasting a public link here means any other users can try help checking yours too.

tut-m wrote on 6/4/2020, 12:16 PM

VEGASDerek wrote on 6/4/2020, 5:08 PM

...Could you please post either the MediaInfo or upload a copy of the media to a file share? ...We would like to get an idea of why this file is causing a problem.

set wrote on 6/4/2020, 7:56 PM

pasting a public link here means any other users can try help checking yours too.

https://we.tl/t-Ti2Yy6lUBl

Validity one week.

j-v wrote on 6/4/2020, 3:38 PM

Here no problem in VPro 17 build 452 to add and play that file on my laptop.
Look

Did you already resettet the program?

tut-m wrote on 6/4/2020, 3:53 PM

Here no problem in VPro 17 build 452 to add and play that file on my laptop.
Look

It doesn't help me! And I can upload any type of file myself, just .mts - no!

VEGASDerek wrote on 6/4/2020, 4:56 PM

I have tried various scenarios but have not had any problems loading this file. What update of Windows 10 do you have installed? This file should be using the AC3 decoder that comes with Windows. It could very well be that there is a problem with version you have.

tut-m wrote on 6/4/2020, 5:06 PM

I have tried various scenarios but have not had any problems loading this file. What update of Windows 10 do you have installed? This file should be using the AC3 decoder that comes with Windows. It could very well be that there is a problem with version you have.

VEGASDerek wrote on 6/4/2020, 5:20 PM

with a copyright of 2018, that would suggest your version is a couple years old. You may try to updating Windows 10 to at least version 1903, or preferably 1909.

tut-m wrote on 6/4/2020, 5:31 PM

with a copyright of 2018, that would suggest your version is a couple years old. You may try to updating Windows 10 to at least version 1903, or preferably 1909.

Okay. Windows is two years old. But how does Vegas Pro 13, 14, 15, 16 and 17 work perfectly up to build 321? I downloaded and installed audio decoder packages for windows 10. No change.

Now, Windows updated at version 1908:

set wrote on 6/4/2020, 5:54 PM

Now, Windows updated at version 1908:

Ok - restart system, then try again...

tut-m wrote on 6/4/2020, 5:57 PM

Now, Windows updated at version 1908:

Ok - restart system, then try again...

After restart, trying load .mts:

set wrote on 6/4/2020, 6:09 PM

Include everything on your report, and then make sure you leave a note or special hashtag or name in your description so the developers (VEGASDerek) can search the error report easily of yours.

set wrote on 6/4/2020, 6:29 PM

After you send this Problem Report including special keyword (so developers can find out why), try this:

https://www.vegascreativesoftware.info/us/forum/avc-xavc-s-issues-in-vp15-16-try-disabling-so4compoundplug-dll--108345/

j-v wrote on 6/5/2020, 3:04 AM

Now, Windows updated at version 1908:

That is not the Windows update @VEGASDerek adviced you.

To get the latest and the one adviced you should had used this:

https://www.microsoft.com/en-gb/software-download/windows10

which you can still use for the latest Windows 10 update.

tut-m wrote on 6/5/2020, 7:51 AM

That is not the Windows update @VEGASDerek adviced you.
To get the latest and the one adviced you should had used this:

https://www.microsoft.com/en-gb/software-download/windows10

which you can still use for the latest Windows 10 update.

tut-m wrote on 6/18/2020, 8:50 AM

VEGASDerek, maybe it will be considered and solved in the next update (build).

Dexcon wrote on 6/18/2020, 8:54 AM

Windows 10 is now up to an optional update of 2004 as of the last few days.