Two installations of MovStu16 on the same computer.

Gerald-Johnson wrote on 4/15/2020, 4:26 PM

Customer Service shows two installations of MovStu16 on the same computer so I cannot install a "second" iteration on another computer. How do I deactivate one of the installations on my original computer without killing both installations? My suspicion is that a major update about two months ago installed itself as a new installation and did not overwrite the original MovStu16.

Comments

j-v wrote on 4/15/2020, 4:36 PM

Check which specs are the same of your updated one and delete the other and when it's the same deactivate one of the shown activations. The other will (must 😉) stay.

vkmast wrote on 4/15/2020, 4:45 PM

Yes, there are some earlier reports of this issue. See here and and a couple of comments a bit later in that thread.

Gerald-Johnson wrote on 4/15/2020, 4:59 PM

Thanks so much for your swift replies. In the mean time, I closed my eyes and deactivated the oldest of the two installations shown on my "Customer Service" window and went to the new installation on the new computer and booted it - this took me to the activation process and I entered my activation code used previously for the install on the older computer and - "POOF" - both computers now have a working installation of MovStu16 - as advertized. I am so happy. Thanks again.

Rick-Broome wrote on 2/16/2021, 7:42 AM

I have been trying to activate this product but it keeps telling me that my activation doesn't work. Can someone please advise?

vkmast wrote on 2/16/2021, 8:23 AM

@Rick-Broome please continue in your own thread https://www.vegascreativesoftware.info/us/forum/why-can-i-not-download-vegas-movie-studio-16--127274/ (about activation, not downloading).

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