Unable to register my movie studio 16

Margo-AJohnson wrote on 10/4/2021, 8:26 PM

I had movie studio 16 on my computer last year. I had to clear all extra programs off my computer. I am trying to install it on again but it says it is already registered. I receive error 24, contact magix support

Comments

Hjorthr3271 wrote on 10/4/2021, 8:42 PM

How many different machines have you had this installed on? Log into the Service Center>My Products>Movie Studio 16. Click on Show More Details. If there are two machines listed, deactivate one and see if you get the same results.
I have not had this happen to me, but that would be the first thing I would check.

vkmast wrote on 10/5/2021, 1:21 AM

Actually, how many different machines have you it activated on?

Margo-AJohnson wrote on 10/5/2021, 1:21 PM

I am guessing that may be the problem. I have it on an older computer. I thought since I bought the program I could use it on my computers. I will uninstall it on my older computer but not before checking out the info. Thanks