Updated to Vegas Pro 22 and I'm being asked for a Registration Number

Les-Hulicsko wrote on 7/29/2024, 2:30 PM

Oop, sorry, it's asking me for a serial number. But the issue is the same. I don't have one and don't see one anywhere on my monthly invoices I receive.

Eric-Weichhart wrote on 7/29/2024, 2:50 PM

You will need to visit either MAGIX or VEGAS websites, and at the top you will see an 👤icon that will lead you to the Service Center.

Log in with your account, then visit "My Products". You will be able to find your serial number there (it's the same one you used for VEGAS 21)

Les-Hulicsko wrote on 7/29/2024, 5:01 PM

Okay, thank you - got it. Now it's asking me to buy the software when I already pay a monthly fee. Why would it be asking me that?

Eric-Weichhart wrote on 7/29/2024, 5:08 PM

Okay, thank you - got it. Now it's asking me to buy the software when I already pay a monthly fee. Why would it be asking me that?

Is it asking you to buy it after you applied the license key?

Les-Hulicsko wrote on 7/29/2024, 5:10 PM

Is it asking you to buy it after you applied the license key?

yes

roy-phillips wrote on 7/29/2024, 5:40 PM

I'm on 365 Suite and I downloaded VP 22 when I was notified it was available from VP21. It appeared to be a trial and I was sent a key for 30 days but I deactivated VP21 and used the key on VP22 and both are working. My initial problem is that there doesn't seem to be an updated set of Deep Learning Models that are needed for the new AI features.

vkmast wrote on 7/29/2024, 5:53 PM

@roy-phillips re Deep Learning Models, have you tried the links at the bottom of this message?

@Les-Hulicsko try deactivating first (from the software's Help menu) as roy did.?

Les-Hulicsko wrote on 7/29/2024, 6:05 PM

@roy-phillips re Deep Learning Models, have you tried the links at the bottom of this message?

@Les-Hulicsko try deactivating first (from the software's Help menu) as roy did.?

deactivating ver21? Or deleting everything and reinstalling? If a bunch of steps are needed to be taken when they ask if I want to upgrade, why aren't they telling me what these steps are? I'm frustrated.

roy-phillips wrote on 7/29/2024, 6:11 PM

Yes I did find that and although it says it relates to VP22 when I try to install them it wont let me as it says I've already got them and mentions VP21

roy-phillips wrote on 7/29/2024, 6:12 PM

Deactivating was sufficient and once I'd used my key for VP22 registration VP21 still worked.

roy-phillips wrote on 7/29/2024, 6:17 PM

I think I inadvertently tried to reinstall VP21 Deep Learning.

roy-phillips wrote on 7/29/2024, 6:24 PM

Everything is fine now. Before I found the link at the bottom of the announcement I'd downloaded the "latest" Deep Learnig from the Magix website and was installing those.

vkmast wrote on 7/29/2024, 6:36 PM

@roy-phillips Good. Thanks for clarifying.

Alonzo-Williams wrote on 10/15/2024, 11:52 PM

I want it longer

EricLNZ wrote on 10/16/2024, 2:41 AM

@Alonzo-Williams What do you want longer?

Alonzo-Williams wrote on 10/16/2024, 9:53 PM

for 3 months duh

Alonzo-Williams wrote on 10/16/2024, 10:04 PM

for 3 months duh

Dexcon wrote on 10/16/2024, 10:04 PM

@Alonzo-Williams

for 3 months duh

That doesn't explain what you want to be longer.

This post that you've tagged onto is about registration numbers - is it a longer registration number that you are after? Please explain.