Upgrade email to Vegas Pro 18 never received.

Philip-Escobedo wrote on 9/24/2020, 7:28 AM

First off, I am sorry if an issue like this was already resolved - I could not find it, thus why I am making this post. I had purchased Pro 17 back on July 4th with the promise of the upgrade to 18. When 18 came out, I checked my emails (inbox/spam) and saw nothing received. Attached is the order confirmation. Am I doing something wrong?

Thank you,


vkmast wrote on 9/24/2020, 7:42 AM

Try https://www.vegascreativesoftware.info/us/support/interview/ > Order etc. > Search for other solutions > (describe the issue and click) Find a solution.  Or MAGIX sales.

Philip-Escobedo wrote on 9/24/2020, 8:01 AM

@vkmast. Thank you so much for the links! I swear, trying to find the right place to go for this is like pulling teeth. Never usually have issues like this, so I really do appreciate the help!