Beware I have just gone through this process and could not upgrade from 13 to 16 or 17 at the time. So I uninstalled 16 and later 17, but every time it also unregistered my Movie Studio Suite 13 so I had to re register it. I decided anyhow 13 had a lot more as it had all the plugins which I know won't work with 16 or 17 so appart from the render times I would stick with it. Yes my edits without effects worked in 16 - 17 so I went to edit again in 13 but halfway through the edit my Boris EFX stopped working see my other post from yesterday. https://www.vegascreativesoftware.info/us/forum/boris-will-no-longer-operate-in-vegas-movie-studio-suite-13--120847/

I HAVE JUST REALISED IT MAY BE DUE TO THIS Re REGISTER.

I need an answer to that nothing so far from MAGIX, VKmast would you know.

Thank you.

@Ira-Coleman Did you already Ask Support?

Thank you for your reply.

Yes I have but they so far no reply, its not very good. As I stated I originally looked at upgrading my 13 to 16 but it would not upgrade as it turned out it was good as the very next day 17 appeared, but that did not have the NewBlue plugins. During this period I was being bombarded by MAGIX and saw MAGIX Edit Pro Premium with NewBlue and two other plugins useful plugins and the ability to download other material into it all at a great price so I decided to order. My thoughts combined with my Vegas Movie Studio Suite 13 I would have everything I need I could do some effects in Vegas and port it over to MAGIX.

Great I thought, I ordered it but I always wish to have the DVD Backup, so I ordered the package as they claimed 2-4 days delivery. But three weeks later the MAGIX Edit Pro Premium with NewBlue is lost in the post and they still are saying I have to wait, they will not send a replacement.

Having an edit I needed to do I uninstalled all other versions of Vegas and went to work with Vegas 13. The rest I have explained.

Magix won't answer any questions I have asked, I am not impressed.

I can only see this forum for support, can you help. If not is there anywhere else.

Thanks Ira

Note that as said on the support page the response will probably take a few days.

(Btw, "MAGIX Edit Pro Premium" does not seem quite correct.)

Maybe I am missing something but there does not seem to have any way of entering problems. When you try you are sent to pages with set replies which have no bearing on your problem hence why I posted it here. Reading your past posts you obviously had Vegas Movie Studio Suite 13, had you ever had a similar problem. It may be that I had to re register 2020 passing the 2010 - 2019 date.

The Magic Edit Pro Premium has abilities not provided in Vegas and can have everything in Video pro X apart from the Vector and waveform monitors, but that can be achieved in some of the plugins.

My background is a design engineer, in both Film Television and Computers I was responsible for adapting some of the very first Video recorders and micro computers also modifying them to work in the UK and Modifying them for the manufacturers and Clients. later I was pulled into Film & Television production and was given the title as Television Computer & Electronic Effects. I have always used several computers and programs to achieve the results for the production, Films such as Alien, Brazil, James Bond, Superman and many more and many TV productions.

I have retired now but still advise supply and help others. I may be able to provide this to this forum.

The Support manager's advice on how to be able to create a support request is here. When you get to the "I need help with" page, choose the topic you need help with and proceed. Please read also the comments below the advice.

By  "Magix/Magic Edit Pro Premium" you probably mean MAGIX Movie Edit Pro Premium, which does not belong to the VEGAS product lines. MAGIX has another user forum for their MAGIX products at https://www.magix.info/us/