Vegas 16 Platinum, while editing, repeatedly crashes, How can I fix?

Chris-Bridgwood wrote on 11/17/2022, 1:41 PM

Vegas 16 Platinum, while editing, repeatedly crashes/"not responding", How can I fix? Using Windows microsoft 10 home. I tried holding shift & control while starting did not work. What am I doing wrong? I have used program for approx. 3 years, made & posted approx. 35 videos, still experience this issue repeatedly. Need help please

Comments

FayFen wrote on 11/18/2022, 6:16 AM

what help if you didn't give any relevant information?

Chris-Bridgwood wrote on 11/18/2022, 10:03 AM

I am not sure what relevant information you are looking for. I assumed the crashing during editing was sufficient.

I am a complete novice. Could you please elaborate, as to what other information is required?

j-v wrote on 11/18/2022, 10:34 AM

- version and buildnr. program
- used projectsettings
- MediaInfo of sourcefiles following this link: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/
- resetting exactly following this link: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/
- your used hardware as processor, graphic processor, used drivers, etc.
Look at my signature and do the same

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Chris-Bridgwood wrote on 11/18/2022, 11:39 AM

Some info to start

 

Movie Studio 16.0 Platinum

I am not sure what buildnr. program is?

Project properties:

-template Custom (1920x1080,59.940 fps)

-width 1920

-height 1080

-Field order None (progressive scan)

-Pixel As. Ra. 1.000 (square)

-Frame rate 59.940 (Double NTSC)

-360 output box not checked

-Stereoscopic 3d mode is off

-Full-Res. rendering quality good

-Deinterlace method Blend fields

-box checked for Adjust source media to better match project or rendering settings

-box not checked for Start all new projects with these settings

 

PROCESSOR - AMD Ryzen 5 3600 6-Core Processor 3.59

GHz

installed ram 16.0 GB

Windows 10 Home version 21H1

 

I could not find Graphic processor, same as above?

 

 

 

 

 

vkmast wrote on 11/18/2022, 11:54 AM

I am not sure what buildnr. program is?

"Version & Build: ---. Find this information from "About..." on the "Help" menu." (from this essential FAQ). (For Graphic Processor Unit see C. 4, 5, 6 there.)

Chris-Bridgwood wrote on 11/18/2022, 12:15 PM

Operating System
  Platform: Windows 10.0 (64-bit)
  Version: 10.00.19043
  Language: English
  System locale: English
  User locale: English

Processor
  Class: AMD Ryzen 5 3600 6-Core Processor
  Identifier: AuthenticAMD
  Number of processors: 12
  MMX available: Yes
  SSE available: Yes
  SSE2 available: Yes
  SSE3 available: Yes
  SSSE3 available: Yes
  SSE4.1 available: Yes
  SSE4.2 available: Yes

Display
  Primary: 1920x1080x32

Memory
  Physical memory: 16,332.6 MB
  Paging memory available: 18,764.6 MB
 

Chris-Bridgwood wrote on 11/18/2022, 12:20 PM

NVIDIA GeForce GTX 1660 SUPER

vkmast wrote on 11/18/2022, 12:30 PM

The last VEGAS Movie Studio 16 Platinum build was 175.

Chris-Bridgwood wrote on 11/18/2022, 12:33 PM

General
  Name: GP035034.MP4
  Folder: G:\0 Pictures Documents after  2022 05 14\Sk8boarding 2022 07 17  Bajcar,Colin,Dave, John, Milo Christina Chris\Sk8boarding 2022 07 17   GoPro3  Bajcar,Colin,Dave, John, Milo Christina Chris
  Type: AVC
  Size: 3.84 GB (3,936,477,190 bytes)
  Created: Sunday, July 17, 2022, 2:13:58 PM
  Modified: Sunday, July 17, 2022, 2:31:26 PM
  Accessed: Monday, July 18, 2022, 9:42:50 AM
  Attributes: Archive

Streams
  Video: 00:17:26.045, 29.970 fps progressive, 1920x1080x32, AVC
  Audio: 00:17:25.993, 48,000 Hz, Stereo, AAC

Summary
  [TCFM]: 545460846598

ACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: no

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

Plug-In
  Name: so4compoundplug.dll
  Folder: C:\Program Files\VEGAS\Movie Studio Platinum 16.0\FileIO Plug-Ins\so4compoundplug
  Format: AVC
  Version: Version 1.0 (Build 8532)
  Company: MAGIX Computer Products Intl. Co.

Chris-Bridgwood wrote on 11/18/2022, 12:34 PM

The last VEGAS Movie Studio 16 Platinum build was 175.

I am not sure what this means

Chris-Bridgwood wrote on 11/18/2022, 12:46 PM

Chris Bridgwood

Cameras GoPro3, GoPro7, GoPro8, IPhone7, IPhone12Pro

Desktop Operating System
  Platform: Windows 10.0 (64-bit)
  Version: 10.00.19043
  Language: English
  System locale: English
  User locale: English

Processor
  Class: AMD Ryzen 5 3600 6-Core Processor
  Identifier: AuthenticAMD
  Number of processors: 12
  MMX available: Yes
  SSE available: Yes
  SSE2 available: Yes
  SSE3 available: Yes
  SSSE3 available: Yes
  SSE4.1 available: Yes
  SSE4.2 available: Yes

Display
  Primary: 1920x1080x32

Memory
  Physical memory: 16,332.6 MB
  Paging memory available: 18,764.6 MB

NVIDIA GeForce GTX 1660 SUPER

Vegas software Movie Studio 16.0 Platinum VERSION 16.0 (Build 175)

GPU Drivers NVIDIA GeForce GTX 1660 SUPER

TV ACER G276HL

j-v wrote on 11/18/2022, 12:50 PM

The last VEGAS Movie Studio 16 Platinum build was 175.

I am not sure what this means


met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

vkmast wrote on 11/18/2022, 12:58 PM

As advised here.

Chris-Bridgwood wrote on 11/18/2022, 12:59 PM

Yes mine is

Version 16.0 (Build 175)

Chris-Bridgwood wrote on 11/18/2022, 1:06 PM

- resetting exactly following this link: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

I have attempted to achieve the above resetting, however, Does not seam to work, the mentioned window does not appear. I am holding down both Shift & control while double clicking task bar icon, continuing to hold down both Ctrl and shift until program opens.

vkmast wrote on 11/18/2022, 1:10 PM

"Press CTRL+SHIFT on your keyboard while double-clicking the program's shortcut icon on the desktop to launch it"

j-v wrote on 11/18/2022, 1:20 PM

You still did not gave the MediaInfo following that blue link I gave you in the 4th post.
 

Last changed by j-v on 11/18/2022, 1:21 PM, changed a total of 1 times.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Chris-Bridgwood wrote on 11/18/2022, 1:44 PM

So, I think this is what you have asked for, it is one video clip from GoPro8 used in the current project I am having diffculty with

 

General
Complete name                            : G:\0 Pictures Documents after  2022 05 14\Sk8boarding 2022 07 17  Bajcar,Colin,Dave, John, Milo Christina Chris\Sk8boarding 2022 07 17   GoPro8  Bajcar,Colin,Dave, John, Milo Christina Chris\GH010219.MP4
Format                                   : MPEG-4
Format profile                           : Base Media / Version 1
Codec ID                                 : mp41 (mp41)
File size                                : 13.4 MiB
Duration                                 : 1 s 801 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 62.5 Mb/s
Encoded date                             : UTC 2022-07-17 10:47:05
Tagged date                              : UTC 2022-07-17 10:47:05

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L5.1
Format settings                          : CABAC / 2 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 2 frames
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 1 s 785 ms
Bit rate mode                            : Variable
Bit rate                                 : 62.6 Mb/s
Maximum bit rate                         : 60.0 Mb/s
Width                                    : 2 704 pixels
Height                                   : 1 520 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.254
Stream size                              : 13.3 MiB (99%)
Title                                    : GoPro AVC  
Language                                 : English
Encoded date                             : UTC 2022-07-17 10:47:05
Tagged date                              : UTC 2022-07-17 10:47:05
Color range                              : Limited
colour_range_Original                    : Full
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 1 s 771 ms
Bit rate mode                            : Constant
Bit rate                                 : 187 kb/s
Nominal bit rate                         : 48.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 40.3 KiB (0%)
Title                                    : GoPro AAC  
Language                                 : English
Encoded date                             : UTC 2022-07-17 10:47:05
Tagged date                              : UTC 2022-07-17 10:47:05

Other #1
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 1 s 785 ms
Bit rate mode                            : Constant
Frame rate                               : 59.940 (60000/1001) FPS
Title                                    : GoPro TCD  
Language                                 : English
Encoded date                             : UTC 2022-07-17 10:47:05
Tagged date                              : UTC 2022-07-17 10:47:05

Other #2
Type                                     : meta
Duration                                 : 1 s 801 ms
Bit rate mode                            : Variable
Duration_FirstFrame                      : 201

Other #3
Type                                     : meta
Bit rate mode                            : Variable
mdhd_Duration                            : 1785

j-v wrote on 11/18/2022, 2:33 PM

Thanks for the Info, but I cannot find anything that could be wrong.
I used the same kind of files of my GOPro 7 in a project with VMS PL 16.
It edited and played well, playing without proxies at Preview Full, look

Nothing wrong with the program, the only thing that could be the reason for your problems is that you made somewhere (maybe subconscious) a change in settings, that only can be restored by resetting the program as adviced earlier.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Chris-Bridgwood wrote on 11/18/2022, 2:44 PM

 

"Press CTRL+SHIFT on your keyboard while double-clicking the program's shortcut icon on the desktop to launch it"

OK, now that I have followed your instructions properly (moving Icon from task bar to desk top), I think I got it this time, I checked the box and prompted yes. Program opened on a blank project. I chose the project I am currently working on & it is currently building video proxy for 7 of 82 items. I am hopeful this will fix things. 🙂

Many thanks to all who helped me out today!!!!