Vegas 20 does not open

Julie-Robitaille wrote on 5/9/2023, 10:06 AM

Hi,

My Vegas pro software does not open anymore. I can see the first blue window but than desapear. I do have a big production day. Not in the tool bar at the bottum of the screen either. Thank you

Comments

vkmast wrote on 5/9/2023, 10:13 AM

@Julie-Robitaille does that also happen if you try to use the emergency build 403?

terraintronics wrote on 5/9/2023, 10:21 AM

i downloaded the emergency build - still doesn't open without disconnecting wifi.

andyrpsmith wrote on 5/9/2023, 10:24 AM

Try uninstalling the update and reinstall with wifi/internet connected. V20-403 does work fine with internet and wifi connected.

Julie-Robitaille wrote on 5/9/2023, 10:25 AM

I.m not using wi fi I'm using a PC connected. 403? What is it?

Julie-Robitaille wrote on 5/9/2023, 10:26 AM

I need to uninstall and reinstall? I hate this LOL Afraid do lose something ;-)

terraintronics wrote on 5/9/2023, 10:29 AM

Hia Andy - I installed with Wifi Connected - even did the whole "online register" of serial number.

Julie-Robitaille wrote on 5/9/2023, 10:33 AM

Got it Thanks folks!

vkmast wrote on 5/9/2023, 11:54 AM

@Julie-Robitaille phew! Excellent.

jetdv wrote on 5/18/2023, 1:00 PM

Hello, I am having the same problem here. It won't start! I have to delete the software and install it again?

No, you have to download and install the update. No need to uninstall or "delete".

Why isn't the company here and making this work? This is quite frustrating when you pay for a software that doesn't work. Thank you for the help and guidance.

They did! There's a new release for both 19 and 20 that fix the issue. All you have to do is download the newest build and install. Versions 18 and older did not have the issue.

j-v wrote on 5/18/2023, 1:01 PM

@Vanessa-Zanardi
I think it is better to start your own post at this forum.

Chris-Cassels wrote on 5/18/2023, 1:18 PM

Another quick solution, but not a fix is to disconnect your internet feed and then open Vegas- once Vegas is up and running reconnect to the internet. I have done this before to keep rolling.