VEGAS 365 Error -14

Carleana wrote on 10/10/2020, 5:40 AM

Hello everyone,

I have done some digging and it appears my serial on my account will not work. I pay for the 365 version of Sony Vegas but for some reason it won't let me enter my serial number. It keeps popping up as a cross and tells me to purchase the software.

I'm already paying monthly for 365. I don't have to have to pay for it again.

I have never entered my serial onto another device. What's more annoying is the code I was sent by Support last month, does have a tick but it doesn't work and that's when I get the error code -14.

Please can someone help me? I can't contact the official support for some reason so the community is the only place I can get help.

Serial I was sent by Support worked previously, shows me a tick but no longer works.

Serial listed on my account (I worked out where to find my products page and see my serials) doesn't work and shows a cross telling me that I need to purchase the software. I currently pay for Sony Vegas Pro 365. Money has been taken out of my account for this month.

Comments

andyrpsmith wrote on 10/10/2020, 5:52 AM

Where did you buy it?

Carleana wrote on 10/10/2020, 5:55 AM

Where did you buy it?

Online from the website itself.

andyrpsmith wrote on 10/10/2020, 5:59 AM

Only Vegas support team will be able to help as I think error code 14 relates to the licence key already been used.

Carleana wrote on 10/10/2020, 6:02 AM

Only Vegas support team will be able to help as I think error code 14 relates to the licence key already been used.

That's who I'm trying to get in touch with but there's no button for the official support team anymore. All I want to do is speak to them but all I can find is the community help page or the support questions. It's stressing me out. It should be easy to contact their support team. Instead it feels impossible. If you know a direct link for their support and not just the support questions, please can you show me?

andyrpsmith wrote on 10/10/2020, 6:08 AM

Look through/search for posts from vegasheman or other profile name starting with Vegas and message direct from their profile.

As they are part of the developer/support team and are very helpful.

j-v wrote on 10/10/2020, 6:09 AM

Where did you buy it?

Online from the website itself.

Which website exactly, because the website I buy my Vegas programs is not selling Sony Vegas programs.

Carleana wrote on 10/10/2020, 6:10 AM

Look through/search for posts from vegasheman or other profile name starting with Vegas and message direct from their profile.

As they are part of the developer/support team and are very helpful.

Thank you so much! I'll give that a go

Carleana wrote on 10/10/2020, 6:11 AM

Where did you buy it?

Online from the website itself.

Which website exactly, because the website I buy my Vegas programs is not selling Sony Vegas programs.

https://www.vegascreativesoftware.com/gb/vegas-pro/

This is where I bought mine from.

vkmast wrote on 10/10/2020, 6:18 AM

There is a user-created tutorial here https://www.vegascreativesoftware.info/us/forum/anyone-have-a-tech-support-email-for-vegas-pro-support-at-magix--120274/#ca749729

Please follow the instructions.

(Note that you cannot PM the VEGAS Team members directly unless they contact you first.)

Carleana wrote on 10/10/2020, 6:27 AM

There is a user-created tutorial here https://www.vegascreativesoftware.info/us/forum/anyone-have-a-tech-support-email-for-vegas-pro-support-at-magix--120274/#ca749729

Please follow the instructions.

Thank you! I don't understand why it's so complicated to reach their customer support team directly. Much appreciated. I hope they're able to find a solution for me.

j-v wrote on 10/10/2020, 6:31 AM

@Carleana
In the time you could work with the program, did you change someting on your used hardware?
F.i. the name iof the installation or did you replace drives?

Carleana wrote on 10/10/2020, 6:34 AM

@Carleana
In the time you could work with the program, did you change someting on your used hardware?
F.i. the name iof the installation or did you replace drives?

I haven't changed anything. I'll admit that I don't always use the software but I've recently got into making videos and needing to edit them. It was only when I decided to edit my video that I realised the serial was no longer working.

j-v wrote on 10/10/2020, 6:49 AM

Maybe you did not pay your subscripting pay, because you are using the version with subscription?

vkmast wrote on 10/10/2020, 6:53 AM

@j-v from the OP

Money has been taken out of my account for this month.

andyrpsmith wrote on 10/10/2020, 6:59 AM

There is a user-created tutorial here https://www.vegascreativesoftware.info/us/forum/anyone-have-a-tech-support-email-for-vegas-pro-support-at-magix--120274/#ca749729

Please follow the instructions.

(Note that you cannot PM the VEGAS Team members directly unless they contact you first.)

Thanks for clarifying this vkmast.

Carleana wrote on 10/10/2020, 7:06 AM

I'd like to leave this post open until after the problem has been resolved. I'm currently waiting for support to get back in touch.

vkmast wrote on 10/10/2020, 7:14 AM

@Carleana note that it's weekend now and Monday Oct. 12 2020 is a U.S. federal holiday, so it might take a few days (at least).

ByronK wrote on 10/11/2020, 2:00 AM

I thought Magix was a German company... They celebrate Discovers' day too? cool!

Now the the question is.. WHO discovered Germany? (((:

vkmast wrote on 10/11/2020, 2:29 AM

@ByronK please see this comment. Quote: "The VEGAS support team is in Madison. The Magix support in Dresden is only redirecting your issue."

The Madison referred to in the comment is in Wisconsin, U.S.A. The company MAGIX Software is based in Berlin. Additional locations are: Madison, Wisconsin (USA), Dresden and Lübbecke, as well as Huizen in the Netherlands

Re discovering Germany, please see e.g. Wikipedia. Quote. "The concept of Germany as a distinct region in central Europe can be traced to Roman commander Julius Caesar, who referred to the unconquered area east of the Rhine as Germania, thus distinguishing it from Gaul (France), which he had conquered."

Carleana wrote on 10/11/2020, 5:57 AM

@Carleana note that it's weekend now and Monday Oct. 12 2020 is a U.S. federal holiday, so it might take a few days (at least).

I thought that might be the case. I'm okay with waiting.

VEGASDerek wrote on 10/12/2020, 8:53 AM

FYI, the VEGAS Creative Software office is open today. While this is a holiday in some regards, this day in the United States has begun to be looked at more negatively.