Moved my recently purchased Vegas Pro 17 (deactivated it and plugins and uninstalled first) to a new machine and now the Sapphire Plug-ins won't activate. Boris FX says they are deactivated.
Anyone have a tech support email for Vegas Pro Support at Magix?
Yes, at the top of each and every forum page. It looks like this
Please read the following post thoroughly, and repeat to yourself ten times, "School is Out."
Welcome to the forum.
Gentlemen, I appreciate the help. However, I've repeatedly gone through the highly obvious SUPPORT button at the top of the page only to be taken to support responses to problems, none of which apply to my situation. And as far as I can tell there is no email link to reach support - thus my request for a tech support EMAIL.
And, I've repeatedly gone through the steps above to deactivate the plugin. after speaking with Boris FX support I've been instructed to contact a live person at Magix - this is why I wondered if anyone had an EMAIL link to request help.
But thanks for responding - appreciate it.
AFAIK, no Tech Support direct email address has been given. The advice from Support is this (from here)
"Click the FIND A SOLUTION button.
Click Technical problems / Errors.
Click the product you are using from the choices provided.
A list of answers for different issues will appear.
If none of those address the issue click SEARCH FOR OTHER SOLUTIONS.
Type the issue you are experiencing into the search bar provided.
Click FIND A SOLUTION.
Click SEND A SUPPORT REQUEST.
Log into your support account.
Type the description of the issue.
Click CONTINUE.
Fill in the information requested on the next page and click SUBMIT SUPPORT REQUEST."
Please stop being ridiculous if you really want access to Support. I assume you know how to use your Scroll Button.
Follow the links, and you will be led to exactly the same place @vkmast directed you to:
From where you will be presented with this box:
Seem like too much to remember today?
The Direct Link to Support is also contained in the LINK I already gave you. I won't republish it again on basic Education principles. It will take the same amount of time to receive an answer; entitlements really don't work very well here.
I suspect our support requests are indeed being delivered by EMAIL, but that really doesn't need to concern you, because it is only direct contact you seek, in as many ways as one of us could know how.
We help those who help themselves. That is an iron-clad guarantee. I estimate you have now used over two hours of volunteer time for something we all figured out on our own. Hope you are doing better now.
"Click the FIND A SOLUTION button.
Click Technical problems / Errors.
Click the product you are using from the choices provided.
A list of answers for different issues will appear.
If none of those address the issue click SEARCH FOR OTHER SOLUTIONS.
Type the issue you are experiencing into the search bar provided.
Click FIND A SOLUTION.
Click SEND A SUPPORT REQUEST.
Log into your support account.
Type the description of the issue.Click CONTINUE.
Fill in the information requested on the next page and click SUBMIT SUPPORT REQUEST."
Something for a sticky on the Off-Topic forum under the title "Asking Support"?
" I wondered if anyone had an EMAIL link to request help."
For the visual among us...
@john_dennis the link to your tutorial included in the "Ask Support" advice sticky on Offtopic. Thanks.
@j-v the sticky requested now on Offtopic.
@Musicvid's "Got Questions?" thread can now be found there as well.
I think this is ridiculous to have so complicated way to contact support.
I think this is ridiculous to have so complicated way to contact support.
MAGIX is not alone here - so many companies these days (e.g. ISPs, phone companies, Cable TV, Norton, and so on and on and on) put their phone numbers and email addresses in the most obscure places on their web pages. It used to be that you could click on Contact Us and contact phone numbers and email addresses would be there, but very often now no longer. Contact Us is now commonly just a list of FAQs and community forums that in my experience rarely address the problem at hand. To find a phone number or email address means having to employ Sherlock Holmes and Dr Watson in order to find those contact avenues which are secreted somewhere on the website no doubt in the hope that few will ever find them.
[Post removed by author]
Out of respect to those who have come here to learn and enrich their lives by undertaking a new hobby, I have removed my post, and I apologize almost unconditionally for the rant. I've had my "hamberger" moment, and it's time to greet a new day, thank the Muses for good health, and move along with the rest if the spaceship. School is out.
"Click the FIND A SOLUTION button.
Click Technical problems / Errors.
Click the product you are using from the choices provided.
A list of answers for different issues will appear.
If none of those address the issue click SEARCH FOR OTHER SOLUTIONS.
Type the issue you are experiencing into the search bar provided.
Click FIND A SOLUTION.
Click SEND A SUPPORT REQUEST.
Log into your support account.
Type the description of the issue.Click CONTINUE.
Fill in the information requested on the next page and click SUBMIT SUPPORT REQUEST."Something for a sticky on the Off-Topic forum under the title "Asking Support"?
Sending new support request is not working for me. Tried in Chrome and Firefox.
Seems that if the issue is activating Sapphire that Boris would be the company to contact. Magix is not going to be able to help with the activation of a Boris product...