VEGAS Capture buggy and not allowing cam + audio to work together

kinesphere wrote on 2/25/2023, 10:36 AM

I just installed a new PC running Windows 11 (latest update - 25/02/2023) and Vegas Pro 20 (build 326). The same issue also happened in a previous Vegas version I tested (v19).

I have an M-Audio Air 192/14 interface and an Elgato Facecam.

To replicate the error:
- Open Vegas Pro and create new project
- File > Vegas Capture
- Facecam shows up correctly and all inputs/outputs of the M-Audio interface, however, the audio meter inputs don't work. If I press record and try to import I get "Could not parse VEGAS Capture file"
- Close Vegas Capture and Vegas Pro crashes.
- Reopen Vegas and Capture doesn't open anymore. Close the window, re-open, now the camera doesn't show any video stream.

Interestingly, if I open 2 Vegas Capture windows (is this normal functionality or a bug?), the audio interface works (but not the camera). And occasionally, if I keep closing and re-opening, I can make it work with camera and audio display meters, but I can't import to the project as I still get the "could not parse" message.


Vegas CAPTURE seems very buggy and if this hasn't been fixed since the old versions. For a new user this is very frustrating, I might consider cancelling my subscription if there is no solution. Vegas Pro is useless for me if I can't import stuff quickly (I can still use OBS Studio with no issues but it's an extra step I don't want to take). Hope this can be solved.

Comments

kinesphere wrote on 2/27/2023, 2:14 PM

Wow, that's very frustrating, I will probably cancel my subscription and get a refund then. Thank you.

VEGASDerek wrote on 2/27/2023, 2:36 PM

@kinesphere: DMT3 is confusing VidCap and VEGAS Capture. VEGAS Capture is very much able to use USB devices and actually does not support Firewire. I would suggest contacting the VEGAS support team so we can get details from you and see if we can help you (or help us) fix the problems you are having.

DMT3 wrote on 2/27/2023, 2:44 PM

@VEGASDerek sorry for my error. I will remove my first comment.

vkmast wrote on 2/27/2023, 2:45 PM

Advice on how to contact VEGAS Support e.g. here.