VEGAS PRO 16 doesn't recognize mp3 files?

set wrote on 7/14/2020, 1:27 AM

Hello...,

You can try resetting Vegas Pro (hold ctrl+shift while starting the application), or uninstall reinstall.

Before resetting, can you share your log file called "fileio_x64.log" which can be found in C:\Users\<USERNAME>\AppData\Local\VEGAS Pro\17.0\fileio_x64.log ?

https://www.vegascreativesoftware.info/us/forum/mp3-issues-not-loaded-screeching-noisy-sound--121407/

https://www.vegascreativesoftware.info/us/forum/i-can-t-drop-file-crossed-circle-and-distorted-mp3-audio--121993/

Developers have been trying to fix this, so your input may be able to help, and if you can also reshare the fileio_x64.log after being reset, that can be a reference comparison.

Also, do you have any antivirus or any other security application installed?

hannahh wrote on 7/14/2020, 2:56 AM

Hello...,

You can try resetting Vegas Pro (hold ctrl+shift while starting the application), or uninstall reinstall.

Before resetting, can you share your log file called "fileio_x64.log" which can be found in C:\Users\<USERNAME>\AppData\Local\VEGAS Pro\17.0\fileio_x64.log ?

https://www.vegascreativesoftware.info/us/forum/mp3-issues-not-loaded-screeching-noisy-sound--121407/

https://www.vegascreativesoftware.info/us/forum/i-can-t-drop-file-crossed-circle-and-distorted-mp3-audio--121993/

Developers have been trying to fix this, so your input may be able to help, and if you can also reshare the fileio_x64.log after being reset, that can be a reference comparison.

Also, do you have any antivirus or any other security application installed?

I can't find the fileio_x64.log, all I see is this:

I tried resetting Vegas Pro as well as uninstalling and reinstalling, but it doesn't work.

Also no I don't have any antivirus applications installed.

EricLNZ wrote on 7/14/2020, 3:24 AM

Also no I don't have any antivirus applications installed.

Do you have Windows Defender switched on?

vkmast wrote on 7/14/2020, 3:43 AM

The full resetting instructions just in case.

set wrote on 7/14/2020, 4:17 AM

I can't find the fileio_x64.log, all I see is this:

I tried resetting Vegas Pro as well as uninstalling and reinstalling, but it doesn't work.

Also no I don't have any antivirus applications installed.

You are browsing to wrong folder, not c:\users\[username]\appdata\roaming\...

but instead should be c:\users\[username]\appdata\local\VEGAS Pro\16.0\fileio_x64.log

KenB wrote on 7/14/2020, 8:44 AM

It is much easier to browse to: %LOCALAPPDATA%\VEGAS Pro

hannahh wrote on 7/14/2020, 6:42 PM

Also no I don't have any antivirus applications installed.

Do you have Windows Defender switched on?

Yes I have it on.

I can't find the fileio_x64.log, all I see is this:

I tried resetting Vegas Pro as well as uninstalling and reinstalling, but it doesn't work.

Also no I don't have any antivirus applications installed.

You are browsing to wrong folder, not c:\users\[username]\appdata\roaming\...

but instead should be c:\users\[username]\appdata\local\VEGAS Pro\16.0\fileio_x64.log

I do not see it?

set wrote on 7/14/2020, 6:54 PM

apologize... just realized fileio_x64.log is new in VP17, and not yet available in VP16.

Quite difficult to check... anyway, a bit blind mode trial n error..

Try turn off Windows Defender, then reinstall again.