Vegas Pro 16 Help Won't Launch

stevefoobar2 wrote on 3/3/2019, 11:39 PM

Hi Everyone. I must say first that after using Vegas Movie Studio versions for many years, I'm really enjoying my new Magix Vegas Pro 16!

I'm having a very odd problem. When I first installed the software, I was able to launch the Help file and saw the usual (and very old-school) Windows Help dialog. Now when I click on the Help menu, Contents and Index or F1, absolutely nothing happens. No window or dialog box gets launched. The "What's This" (Shift F1) does seem to launch but when I click on anything, also nothing happens. Clicking on Keyboard Shortcuts also does nothing. The Interactive Tutorial does launch properly.

Does anyone have any ideas? I suppose I can uninstall and reinstall it but I hate having to do that to see if it corrects the issue.

Thanks.

Comments

xberk wrote on 3/4/2019, 12:23 AM

>> When I first installed the software, I was able to launch the Help file

It sems like something changed in your system to cause the help to fail. Any recent changes to your system? If not, then I'd uninstall and reinstall for starters, especially if you don't have a bunch of custom settings invested.

vkmast wrote on 3/4/2019, 2:39 AM

And if you don't succeed in launching Help, the relevant file vegas160.chm is here: C:\Program Files (x86)\Sony\Shared Plug-Ins\Help Files. It 's possible to create a shortcut for it.

(Note also what resetting does.)

stevefoobar2 wrote on 3/5/2019, 12:02 AM

Thanks so much guys. Both great suggestions. vkmast, a special thanks to you. For some reason I can't quite remember, the Sony folder got deleted. Fortunately, it was still sitting in my Recyce Bin so putting it back immediately resolved the problem! Thanks again!

john-brown wrote on 3/5/2019, 10:35 AM

@vkmast

Sony?

I have: C:\Program Files (x86)\VEGAS\Shared Plug-Ins\Help Files

vkmast wrote on 3/5/2019, 10:47 AM

@john-brown believe it or not

 

john-brown wrote on 3/5/2019, 10:49 AM

Wow, must be a legacy thing. I started with 14, so no Sony.

vkmast wrote on 3/5/2019, 10:51 AM

Probably, good to know.

Eagle Six wrote on 3/5/2019, 11:05 AM

@vkmast I don't have help under Sony either. When I made a clean install of Windows 10, I think I installed Vegas Pro 16 first then sometime after that installed 15, 13, 14 trial, MS 13 and 16. All the help files for those versions are in the Vegas folder in Program Files (x86). I have no folder Sony in the Program Files (x86)!

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

vkmast wrote on 3/5/2019, 11:23 AM

@Eagle Six just to confirm "the legacy thing" thing (!), would your #13 versions be Magix-branded builds (VP later than 453 and VMSP later than 955)?

Eagle Six wrote on 3/5/2019, 11:31 AM

@vkmast negative, both the Vegas and Movie Studio are the Sony branded.

Last changed by Eagle Six on 3/5/2019, 11:32 AM, changed a total of 1 times.

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

vkmast wrote on 3/5/2019, 11:53 AM

On my two current computers, all under Sony. May be due to having installed SCS versions first. Intending to keep them for now, for obvious reasons. And as said, good to know that this may be different.

Eagle Six wrote on 3/5/2019, 4:51 PM

@vkmast I think that may be the case, you installed Sony versions first, which would have been my case in Windows 7 probably, before I did the clean install of W10 and installed Magix first. It is strange I think that the only place I have a vegas130.chm file is C:\Program Files (x86)\VEGAS\Shared Plug-ins\Help Files\. How does the Sony Vegas Pro 13 know to put the vegas130.chm file in a folder starting with VEGAS, which was a Magix branding folder?!?!?

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

vkmast wrote on 3/5/2019, 5:25 PM

Probably similar to why my Magix Vegas .chm files are in a Sony folder?

Eagle Six wrote on 3/5/2019, 5:29 PM

OK then, I'm going to refer to this as a Similar Wizard!! The programs know what to do, even though I don't know what they are doing, but in doing so, it apeers that by doing this, everything else is doing whatever they do to make things do right!!!! There.....see.....I figured it out!?!?!?

System Specs......
Corsair Obsidian Series 450D ATX Mid Tower
Asus X99-A II LGA 2011-v3, Intel X99 SATA 6 Gb/s USB 3.1/3.0 ATX Intel Motherboard
Intel Core i7-6800K 15M Broadwell-E, 6 core 3.4 GHz LGA 2011-v3 (overclocked 20%)
64GB Corsair Vengeance LPX DDR4 3200
Corsair Hydro Series H110i GTX 280mm Extreme Performance Liquid CPU Cooler
MSI Radeon R9 390 DirectX 12 8GB Video Card
Corsair RMx Series RM750X 740W 80 Plus Gold power pack
Samsung 970 EVO NVMe M.2 boot drive
Corsair Neutron XT 2.5 480GB SATA III SSD - video work drive
Western Digitial 1TB 7200 RPM SATA - video work drive
Western Digital Black 6TB 7200 RPM SATA 6Bb/s 128MB Cache 3.5 data drive

Bluray Disc burner drive
2x 1080p monitors
Microsoft Window 10 Pro
DaVinci Resolve Studio 16 pb2
SVP13, MVP15, MVP16, SMSP13, MVMS15, MVMSP15, MVMSP16

EricLNZ wrote on 3/5/2019, 7:47 PM

Actually there are few Sony folders still used if one started with a Sony version of MS. For example until VMS16 your customised Render Templates were in Users\Appdata\Roaming\Sony\Render Templates. Mine still are but any new ones created with VMS16 go in ...Vegas\Render Templates. Obviously VMS16 reads both folders as all appear okay. I only have VMS15 and 16 installed now but I'm wary of deleting any Sony folders just in case.

AVsupport wrote on 3/8/2019, 4:38 PM

Do yourself a favour and download a pdf version of the manual, I found sometimes using the built-in help function can crash and thus take down VP with it..

my current Win10/64 system (latest drivers, water cooled) :

Intel Coffee Lake i5 Hexacore (unlocked, but not overclocked) 4.0 GHz on Z370 chipset board,

16GB (2x8GB Corsair Dual Channel DDR4-2133) XMP-3000 RAM,

Intel 600series 512GB M.2 SSD system drive running Win10/64 home automatic driver updates,

4TB 7200RPM NAS HGST data drive,

Intel HD630 iGPU - currently disabled in Bios,

nVidia GTX1060 6GB, always on latest [creator] drivers. nVidia HW acceleration enabled.

main screen 4K/50p 1ms scaled @175%, second screen 1920x1080/50p 1ms.