@RogerS There was no Smartscription when i bought the Vegas pro 365 .. they published the "2 year smartscription" option few weeks after i bought the vegas 21 pro post 365 so i dont uderstand what the smartscription has to do with the issue im having.

So you are saying it was not a perpetual license, it was 365 to begin with.

So you are saying it was not a perpetual license, it was 365 to begin with.

A very good point.

@Nizar-AbuZayyad  ... If you didn't have a 365 subscription arrangment/purchase in the first place, you should never had had access to Vegas Content from the outset. Vegas Content is only available with a subscription licence including Smartscription. That better explains Vegas Support's response. It looks like that they've acted on your desire to have access to Vegas Content.

@Dexcon @RogerS I'm not entirely clear on what a perpetual license is, but I do know that I opted for Vegas's top-tier annual package, which included the software. I also subscribed to Vegas 20 Pro on a yearly basis. Then, when Vegas 21 was released, I purchased a new subscription for it. Just for context, with my Vegas 20 subscription, everything was smooth in terms of accessing Vegas Hub and downloading content. However, I'm encountering issues with downloading material now that I've moved on to V21.

@Nizar-AbuZayyad two separate subscriptions, 20 and 21? I thought this was the case: "The contractual period of VEGAS 365 [annual subscriptions] will be automatically extended by 12 months at a time until you cancel the agreement."

A perpetual license is a one-time purchase and valid indefinitely.

I'm not entirely clear on what a perpetual license is,

A perpetual licence is a licence where you purchase Vegas Pro forever but you only get updates for the life of that version. But you can keep using that version forever. If you want to get the next version, you need to buy that next version at an upgrade price.

A subscription arrangement is where you pay yearly or monthly on an ongoing basis and as long as the subscription arrangement is in place you get any updates or upgrades (i.e. next versions) without any need to make a new purchase. The downside with the subscription is if you stop subscribing (i.e. paying), acces to Vegas Pro ends unless you resubscribe or buy a perpetual version.

What is confusing is that you say that you subscribed to VP20 and then when VP21 was released you subscribed again. With the subscription model, there was no need to do that - the subscription model gives you access to next versions without the need to repurchase/resubscribe.

@vkmast i did cancel the V20 subscription when it expired and i bought a new subscription for V21 as the price of a new subscription was like 100$ less than upgrading to a new liscense ..

@Dexcon so yes mine is A subscription arrangement. the yearly subscription. and when 21 was realased veags support told me that canceling the v20 subscription and buying a new one for v21 is the best option to do for the reason i mentioned in my above msg to Vkmast

i beleive there is no problem regarding my subscription.. its an issue with the software like a bug or sth.. as im not the only one having this issue..

I'd try the reinstall that they suggested as you won't lose settings or anything, and if it doesn't work tell them that and ask them to look into the Hub issue further.

Update:

I received another reply from Vegas Support regarding the vegas hub issue, i hope it will help..

An update has been released which resolves an issue related to this ticket.  To download the update, close VEGAS then log onto your MAGIX.com account. Then, click MyProduct and click the Installation program link. After the installation is complete, you will have the latest build.

I'm updating everything right now and once that's complete, I'll revise my post to reflect any changes and confirm whether the issue has been resolved.

I confirm the same problem still exist after all the update.. still not solved..

@lothar-j were you able to have the problem fixed? i'm still stuck with no options on how to fix it .. even vegas support did not get back to me.

Unfortunately the Build 187 Update didn't solve the problem. I have a Vegas 365 License with unlimited download and the same problems as Nizar.

@lothar-j i hope that any of the guys here can help us find a solution.. i beleive also many other people are having the same issue, not only me and you. I have tried complete full update, a reset, and all other options but nothing worked.. although in vegas 20 i didnt have similar issues.
@vkmast @RogerS @Dexcon

@VEGASDerek finaaaaaaaally something worked! thank you.. i have just deleted that file you mentioned and the downloades are working normal now.. its been 3 months for me stuck in that issue..

Thank you again.

@lothar-j here is the solution.