Website/s down

ArgosDex wrote on 10/10/2024, 1:57 PM

On Sept 29, 2024 I paid you U$D 199 for an upgrade to Vegas Pro, now I'm trying to D/L the software and activate it and all of your websites are down:

magix.com

vegascreativesoftware.com

and of course you cannot register purchased software.

Don't even TRY to pass the blame to me every other website in I visit loads within seconds , from CNN, to BBC, to Google, to DuckDuckgo, or any other website you wish to mention. And you, as a company, don't even have the common courtesy to state that you have a problem! If that is going to be your attitude I'll just file a complaint for fraudulent practices with my credit cards and I can guarantee you I will get my money back.

I find your conduct extremely poor and unprofessional, it's not like you are located in Florida and got hit by a tornado, What? you don't have backup servers or is it because nobody works after 5 pm?

Comments

vkmast wrote on 10/10/2024, 2:41 PM

The IT team is working on the issue.

(Have you tried to download from your MAGIX account > My products?)

@ArgosDex

Edit: the product websites work for me at least now.

Steve_Rhoden wrote on 10/10/2024, 3:01 PM

@ArgosDex The website will soon be back up. I had no issues today accessing the site from where i am. Or its already up by the time you read this.... There is no need for such aggression.

Reyfox wrote on 10/11/2024, 5:44 AM

Seeing new PM's isn't working. Neither is the website on Magix (VPX/MMS).

Dexcon wrote on 10/11/2024, 5:52 AM

Uploading a jpg image currently fails.

vkmast wrote on 10/11/2024, 6:55 AM

I can currently get to the actual forum only with an odd workaround (using a link in a comment notified by "an automated email" from The VEGAS Community team).

Admin reports that there are issues caused by cloud server changes which are worked on. It may take some time to get back to normal.

EricLNZ wrote on 10/11/2024, 7:07 PM

Forum and websites appear to be working normally now.

bitman wrote on 10/12/2024, 11:53 AM

Is this cloud server change maybe the culprit of the issues I now have with the hub login see:

https://www.vegascreativesoftware.info/us/forum/vp22-hub-login-nok-vp21-hub-login-still-ok-since-yesterday--147460/