Why am I not receiving emails from Vegas Creative Software ?

Dr Zen wrote on 9/27/2016, 6:44 AM

Why are long time Vegas customers from some countries, NOT receiving any email communication from Vegas Creative Software?

I have spent 1000's of dollars investing in Sony Software since 2008. I had two accounts with Sony Creative Software. I was definitely on the Newsletter mailing list and use to receive ALL newsletters and emails about new releases of product. Since Magix took over, I have NOT received a SINGLE email.

1. Never received welcome message, informing that Magix had bought most of Sony Software.
2. I was NOT informed about offer to buy VP13 and upgrade to VP14.
3. I have NOT been informed about the release of VP14.
4. I have NOT received an offer to upgrade my current version of Vegas Pro.
5. I have not received the offer to buy Vegas Movie Studio Platinum 13 now and get free upgrade to Vegas Movie Studio Platinum 14.

I live in Australia. Why is no one living in Australia receiving email communication about any of the above emails, that customers in the USA have received ? There are many other people who also live in other countries besides the USA, who also have NEVER received any emails about Vegas. This silence has gone on long enough now.

I have been trying to get an answer from someone in authority about this for many months now and no one seems to want to answer this question. I am extremely disappointed to be treated this way, after having supported Vegas for the last 8 years. I am an educator and actually teach people how to use Vegas software. I have encouraged 1000's of people to use this software. If you are only going to communicate with customers who live in the USA, I see no reason to continue support for any of your products. It is the most disappointing and unprofessional thing I have ever experienced, to be treated as if I no longer exist.
I hope my message is treated seriously and not simply ignored. This is the final straw before this camel is broken and never returns.

Derek Moran
Australia
https://www.moviestudiozen.com

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Dr Zen wrote on 10/8/2016, 3:08 AM

I have another update. A Magix team member contacted me and did some further investigation into the email list. They confirmed that the No.1 reason why many of us have not been receiving emails from Magix about VEGAS, is because the database they received from Sony is not working properly. One problem they identified, was the flag for sending email to some of us was turned off. It must be turned ON for email to be sent to each address. The Sony database has well over 20 million entries, so it's massive and half useless in it's current state.

I have been told that fixing the database is not simple to do, because of some technical reason. So they are working on multiple solutions to fix the problem. One of the possible solutions they hinted at, was to give all Magix account holders the ability to edit our own email preferences and manually select which products we want communication for.

I am confident that Magix is definitely taking this problem seriously. Now it's just a waiting game to see what manifests.

vkmast wrote on 10/8/2016, 3:29 AM

Thanks Dr. I wish I could share your confidence. I registered here

https://www.magix.com/int/support/my-service-center/subscribe-to-newsletter/

It seems that does not apply to Vegas. Maybe their handling of their own databases leaves something to be desired as well. I'll be waiting patiently though as advised several times.

Dr Zen wrote on 10/8/2016, 4:12 AM

https://www.magix.com/int/support/my-service-center/subscribe-to-newsletter/

@vkmast Yes this subscription link is useless a the moment and only sends news about Magix products, nothing VEGAS related, even though it is on the Vegas website. I signed up myself using the same link and only receive Magix emails from it.

I am 99.99% sure they are aware of this anomaly and are working to fix it. It sounds like Sony may have sold to Magix a "lemon" database that only Harry Potter would know how to work.

vkmast wrote on 11/3/2016, 3:10 PM

Just received my very first VEGAS related email from MAGIX (VEGAS <news(at)vegas.magix.net>).

It was the current extended "Vegas Pro 14 Upgrade" offer. The prices are as earlier recipients have commented on the Forum.

NickHope wrote on 11/5/2016, 4:40 AM

Just received my very first VEGAS related email from MAGIX (VEGAS <news(at)vegas.magix.net>).

It was the current extended "Vegas Pro 14 Upgrade" offer. The prices are as earlier recipients have commented on the Forum.

Me too. Just now.

NickHope wrote on 11/29/2016, 10:49 PM

...But I still haven't received any email about the Black Friday offer, which finishes today.

Dr Zen wrote on 11/29/2016, 11:58 PM

Hi Nick
I am still waiting for my first email ever from Magix.
I spoke to my contact at Magix last week, about the continuing lack of Vegas related emails.
They are still working on repairing the email database that Sony gave them - apparently it is in a bigger mess than what was first thought. Transfer of serial numbers and accounts took priority over fixing email database.

There is still one thing I find puzzling and down right annoying. On the Vegas Creative Software Facebook page, there is a post titled NEWSLETTER. It says: "Want to stay in the loop? Simply sign up for our newsletter. This way, you'll always be up to date and receive the latest information on our exclusive deals."

Unfortunately this is not true! I have been signed up to this for over 3 months and have never received a single email about Vegas. It only sends emails about Magix products. If the email problem is not fixed soon, I feel like abandoning Vegas altogether - I mean that quite sincerely and do not say it lightly. Never receiving a single email since Magix took over, is a big negative for me.

https://www.facebook.com/vegascreativesoftware/photos/a.181818855577413.1073741828.169253990167233/212777465814885/?type=3&theater

altarvic wrote on 11/30/2016, 7:45 AM

Net Notify works in my Vegas 13, but not in Vegas 14 😒