Will not render any visual data

Robert-Kilkenny wrote on 4/22/2021, 12:02 AM

I was using Vegas Pro 18.0 build 482 and editing for a video when all of a sudden the video element is no longer working. It is not a mute function, but the audio element is completely fine. I tried using the solo function on multiple tracks, and to my knowledge, I did not alter my settings for the platform (I could have used a keybind I'm not aware of). It has been working fine for a week, so I don't think it is a hardware issue, but here are my relevant specs.

-16GB Ram

-Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz   2.30 GHz

- Intel (R) UHD Graphics card, fully updated and mantained

Any help will be appreciated!

Comments

harry-worth wrote on 4/22/2021, 2:28 AM

HI, I am not sure what you are asking so, are you saying the VIDEO on the timeline is now just Missing, or Blank area?

You say it is not working so do you mean when you click the play button the " Video element is not longer working" is just a still image but the audio plays normally?

 

EricLNZ wrote on 4/22/2021, 3:09 AM

I'm a VMS user but suspect this is the same in Pro - From the Options menu, untick Mute All Video if you have accidentally selected it.

Robert-Kilkenny wrote on 4/22/2021, 9:51 AM

HI, I am not sure what you are asking so, are you saying the VIDEO on the timeline is now just Missing, or Blank area?

You say it is not working so do you mean when you click the play button the " Video element is not longer working" is just a still image but the audio plays normally?

 

So basically, I will put a video in the timeline and when I either render the video or play the preview, all that shows from the video is a black screen. For reference, it seems like I muted all of the visual tracks, but none of them are actually muted.

 

I'm a VMS user but suspect this is the same in Pro - From the Options menu, untick Mute All Video if you have accidentally selected it.

I wish it were that easy. Unfortunately, I had tried that already, and while it acts like the tracks are muted, they are not actually muted. I checked the button you referenced to be sure, but that is not the issue.

vkmast wrote on 4/22/2021, 10:00 AM

"If it worked before" you might at least try resetting. Follow the instructions exactly.

jetdv wrote on 4/22/2021, 10:06 AM

When you go to File - Render As, what format/preset are you choosing? Go to "customize" and look on the video tab and make sure "Include video" is checked.

RogerS wrote on 4/22/2021, 10:08 AM

Can you share a screenshot of the timeline?

Uncheck all the solo icons to make the tracks visible as usual.

j-v wrote on 4/22/2021, 10:14 AM

@Robert-Kilkenny
How is this setting with you?
It must be totally shut off, so no colour.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Robert-Kilkenny wrote on 4/22/2021, 11:12 AM

This is what the app looks like. If I hit play, the screen that shows the preview is black. If I render the video in any resolution, it is black. If I move the screen that shows the preview, however, I can see what I am supposed to see. I don't understand why that is, but currently, that is the only way I can see the video. Also, in the media tab (where the media I import is), I can watch the videos with the visuals, so it isn't that they are corrupted.

j-v wrote on 4/22/2021, 11:34 AM

Thanks for your screenshot. It is not the Preview Screen Button that could be selected.
No idea further for me.

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 581.29 and Intel UHD Graphics 630 with driver 26.20.100.7985
Vegas software: VP 10 to 23 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Former user wrote on 4/22/2021, 11:46 AM

VFR possible problem?

vkmast wrote on 4/22/2021, 12:27 PM

Did you try that reset?

Robert-Kilkenny wrote on 4/22/2021, 2:47 PM

@vkmast I couldn't get it to work at first, so I reinstalled the whole app then did the reset and it finally worked! Thank you for the help, even though I have no idea what that was. Here is to hoping it won't happen again.

vkmast wrote on 4/22/2021, 2:57 PM

Usually resetting fails due to ignoring something (point 2 and/or not deleting cache) in the instructions.

Thanks for confirming that it worked. Much appreciated.

Robert-Kilkenny wrote on 4/22/2021, 3:59 PM

@vkmast Nevermind, I still am having the issue. It only fixes the issue for about five minutes, and then the video freezes up. When I reload the app, the black screen is back. I guess there is some other issue that I need to fix first before I can fully fix it with a reset.