Wrong email adress for purchase! need help!! plz

jordy wrote on 9/28/2017, 12:17 AM

I Just bought sony movie studio platinum for $109 and money came out was all good i didn't get the email for the product as i typed in the WRONG email adress upon purchase!!!... I need it to go to my actual adress as now i think someone else may have my product please i need help!. All number's i have used to contact vegas are all disconnected. I need an email adress to contact them or a proper valid phone number. Any help or andvice would be amazing! im in a bit of a crisis =/

Comments

set wrote on 9/28/2017, 1:23 AM

https://support2.magix.com/customer/en/vegas/form

Try this line.

jordy wrote on 9/28/2017, 5:26 AM

Hey set, first of all thanks for your help secondly i have used the link you sent me. I have recieved an email giving me a new ticket? now how do i use this ticket? i have searched everywhere on where to put it in.

vkmast wrote on 9/28/2017, 5:42 AM

If your "ticket" is something like #20170928xxxxxxxx, it means they have your request and may/will get back to you on that sooner or later.

jordy wrote on 9/28/2017, 7:47 AM

thanks heaps for your help guy's but it shouldn't be may* get back to me it should atleast be that they will get back to me / sooner or later i mean i spent a heap of cash on a product i should atleast have 100% chance of them getting back to me, but anyway if that's how it is then that's how it is.like it scare's me a bit that i may not get it because i made a typo by one freakin' ''letter" surely im not the first this has happened to.

But yeah' Thank both of you very much for some help it's great to know there are actual nice people who want to help out other's.

Thanks, Jordy 😎

vkmast wrote on 9/28/2017, 8:17 AM

If you are more than a bit, i.e. overly scared about not receiving a (satisfactory) reply, read § 3 in http://www.vegascreativesoftware.com/int/terms-and-conditions/

You could place a new order later without any typo. I'd wait a bit though now.🙃