Big problem

Ansley wrote on 4/2/2016, 12:36 AM
I am new to this software, and after seeing some of the answers in the forums, I have no idea what
anybody is even saying, so when answering, please answer as if you're talking to someone stupid. I have a dell xps work station with i7 processor, 16 gigs ram, windows 7 64 bit, and a ton of other studio equipment to extensive to list (audio equip). I bought this program hoping to remove the many many limitations of using movie maker, but have run into issues.
So after spending HOURS on the net trying to figure it out for myself, it appears this software HATES the logitech c920 webcam, which of course, is exactly what I have.If I have to buy a new expensive camera to make this work, i'm just going to give up.
The problem: when i try to capture video, it gives me an error message stating an error occurred while capturing from this device, no details available. The preview then is suspended, and I cannot see what I am recording. I am sure i don't need to explain why this is a big problem. I also get no audio while recording video, but I don't care about that right now, first thing is first. Does anybody know how to fix the preview problem? or did I waste my money on this software? (no, i am not buying ANOTHER camera). i have attempted some fixs that didnt work (removing the comdll file, lowering all my cam settings, ect) Clearly, I won't be getting anywhere with this software tonight...what a waste of time. So, i am going to go to bed angry, and hope sometime in the morning, there is a magical fix for this problem as a response. Thank you.

Comments

vkmast wrote on 4/2/2016, 6:12 AM
See if this or this helps, one way or the other.
I'd go with what musicvid10 suggested in one of the linked threads. See Logitech support for Logitech Webcam Software.
musicvid10 wrote on 4/2/2016, 11:16 AM
Yes, Vegas capture is only designed o work over FireWire.
Are you unable to use Windows capture?

Ansley wrote on 4/2/2016, 11:41 AM
But then I'd have to import! The whole idea of buying this software, is so I can use ONE software to do everything. I can't afford to convert to firewire, nor would I. I have 30 grand worth of audio recording gear hooked up through USB. A firewire conversion is not even in the realm of possibility. Not once did I see ANYWHERE that you must have firewire to use this shit!!! Unfuckingbelievable. I totally wasted my money and this program is useless.
vkmast wrote on 4/2/2016, 11:50 AM
That's why there is the free trial available.
Ansley wrote on 4/2/2016, 12:36 PM
If that was why it was available, then there would be a disclaimer stating so. Better yet, there would be a disclaimer saying "this product only works with firewire". Free trials are there to get people to try something, and then buy it when the trial is over when they decide they like it. I bypassed the trial thinking that since it was on version 13, it could capture from most devices. Also, in case you're living in a cave, firewire is outdated tech. Apparently, Sony doesn't even sell cams with firewire anymore. So explain that. The software requires you to buy vintage cameras? Sounds kind of stupid doesn't it? USB 3.0 is faster than firewire. 2.0 might even be (don't quote me on that one). Why don't they just write their software to support what's current? I am a pro tools user. Nobody uses firewire anymore unless that's what they had when they built their studio. Everything is USB now.
Former user wrote on 4/2/2016, 12:50 PM
Being upset is understandable, but video capture is not very well supported for USB of any type other than capturing for some DVD programs This is the tech specs which do not mention usb but do mention firewire (other than USB for file transfer from cameras, not real time capture). It is a great program so give it a chance and use something else to capture your USB camera.

•Microsoft® Windows 7, Windows 8, Windows 8.1, or Windows 10 (64-bit)
•2 GHz processor (multicore or multiprocessor CPU recommended for HD or stereoscopic 3D; 8 cores recommended for 4K)
•500 MB drive space for program installation
•SSD or high-speed multi-disk RAID for 4K media
•4 GB RAM (8 GB recommended; 16 GB recommended for 4K)
•OHCI-compatible IEEE-1394DV card (for DV and HDV capture and print-to-tape)
•USB 2.0 connection (for importing from AVCHD, XDCAM EX, NXCAM, or DVD camcorders)
•Windows-compatible sound card
•DVD-ROM drive (for installation from a DVD only)
•Supported CD-recordable drive (for CD burning only)
•Supported DVD-recordable drive (for DVD burning only)
•Supported BD-R/-RE drive (for Blu-ray Disc™ burning only)
•GPU-accelerated video processing and rendering requires an OpenCL™-supported NVIDIA®, AMD/ATI™, or Intel® GPU with 512MB memory; 1GB for 4K.
•Microsoft .NET Framework 4.0
•Apple® QuickTime® 7.1.6 or later for reading and writing QuickTime files
•Internet Connection (for Gracenote MusicID Service)
Ansley wrote on 4/2/2016, 12:52 PM
I should also mention, as I forgot before...I do have use third party software checked in the menus. It doesn't makes sense that I can capture Into the software but I can see the preview during capture. The captured clips look great, no dropped frames, no chopiness or pixilization. All I want to do is be able to see what I'm recording! This is beyond frustrating. If the avid media composer didn't cost 1400 bucks, I would have bought that as it is compatible with my pro tools. What about using an external hard drive? I do that for PT. I have also seen online that there are people using my exact camera, and with Vegas, is the platinum version what's restricting me from using my cam? Is that the key? More money for a higher version? There has to be a fix because people are using my cam with it.
Former user wrote on 4/2/2016, 12:55 PM
Have you contacted the people who are using your camera successfully to see what they are doing?
Ansley wrote on 4/2/2016, 1:02 PM
DonaldT...
I need mention why I decided to buy this. With movie maker, which supports my USB cam just fine and with no issue, is super limited. In order to record decent audio, or be able to edit it, I would need to record and edit my footage, then upload it online to be converted to .mov (because pro tools won't import anything else) then import the .mov Into protools. Not only is this very time consuming, but if you decide you'd like to change anything around video wise, you have to go back to the begging of the whole process for every little change. As I'm sure you can see why this sucks to have to do. So, I wanted software that I could record into, render as .mov so I can bypass the conversion process, and go right Into pro tools for final audio mastering. When I read up on Vegas pro, it seemed as if I could do all those steps minus the final audio master in one program, which would be OUTSTANDING. So, outside of the $1400 media composer, which one day I'll save up and buy...but not anytime soon. Can you recommend any software that can do what I want without needing a specialty camera and computer? This is just for YouTube videos, so it doesn't have to be too crazy. Just needs to be able to record, edit, and export or render to a .mov file.
Former user wrote on 4/2/2016, 1:04 PM
You can capture with Movie maker and then import that file into Vegas for editing or converting to a MOV file. You need to capture to a file format that Vegas can handle, which it should be able to handle anything that Movie Maker can do.

Are you using Vegas pro or Movie Studio? There are big differences in the programs.

Also, Vegas can probably handle your audio needs as well. It started out as an audio program, so that would eliminate your need to convert for pro tools. And why doesn't pro tools support something other than mov files? Maybe you should complain to them. :)
Ansley wrote on 4/2/2016, 1:32 PM
Avid and QuickTime are in cahoots. Originally, only macs were stable enough to run pro took. Only recently could you get away with not buying a mac. Today, using a mac with pro tools is still the industry standard. Pro tools only supports certified and tested formats. They would rather you buy a mac, but I'm not doing that, also, Apple supports terrorism...so no. In order to make the supported format list, it has to work flawlessly 99 out of 100 times....that, and their long time deal with apple. So that's why a complaint to to them won't do me any good. Your idea isn't horrible persay, but then I'd be back to jumping from software to software to more software. It's time consuming and annoying. I like set and forget type scenarios. For example, if I want to record a guitar track, I can be set up and recording in minutes. In pro tools, I can record, manipulate, edit. And master said track in just one all inclusive piece of software. That'd what I'd like to do here. Having multiple softwares tends to be time consuming. Confusing, and more of a learning cure than I'm willing to deal with. If I have to import into pro tools to put a master track on the audio and use a compressor to get the volume louder, that's on, if I absolutely have to. I am also comfortable in pro tools so it's not that big a deal. There has to be a single piece of software that can record and edit video. There just has to be. The ability to do split screen, or picture in picture would be nice also. So what software can do this without needing outdated fire wire, or an Ajax card, or other expensive add-ons? I'm using movie studio platinum, the step up had features I would never use. As far as Vegas pro full, for the 700 bucks your getting Into the ballpark of media composer which blows Vegas away. Also, as I am very upset with my purchase, I wouldn't upgrade to pro unless it was GARUNTEED my cam would work 100 percent, function fully, etc. As it doesn't even say on the Sony creations website he that you need firewire in the product description, which is totally misleading, I don't trust anything they say. I would need an in writing garuntee that if it didn't work I'd get my money back. And even at that, my studio has me so broke that if I spend another red cent until late I pay off some debt my fiance will probably leave me. This is why I don't need anything super crazy, just the ability to work in one peogram, that's all I am asking. Is that really too much to ask for? Am I being too demanding to want just one software?
Ansley wrote on 4/2/2016, 1:48 PM
I would like to mention, that I appreciate the responses, but unfortunately, we are not getting anywhere in terms of solving the problem.. I think the answer is cut my losses and search for software more suited to my needs...the number one need being to work with what I have, not buying more equipment. thanks anyway.
vkmast wrote on 4/2/2016, 1:52 PM
I still recommend testing any software you consider before buying.
(SCS KB #5179: "We recommend testing the software before purchase by installing and running the trial.".)
Former user wrote on 4/2/2016, 1:54 PM
Good luck.
musicvid10 wrote on 4/2/2016, 1:55 PM
ProTools is a $600 Digital Audio Workstation; what is the comparison to a $99 video editor again?

I think your expectations of a universal capture/edit program are unrealistic at that price point, but do test drive any NLE bundle that interests you before plunking down your cash. Vegas Pro would likely be just as disappointing for you, but capture in Windows and edit in Vegas should work pretty well.


vkmast wrote on 4/2/2016, 5:13 PM
Just to confirm (from the SCS KB), Using the Video Capture tool.
Ansley wrote on 4/2/2016, 6:13 PM
Musicvid10,

The comparison is not on price between movie studio platinum, and Pro Tools. The comparison is being able to meet all your needs in one program. When i record music, all I need is pro tools, not pro tools plus program b plus program c to all be finalized in program d. Get it now? It's not a price comparison. The equivalent cost upgrade to Vegas pro STILL does not support my equipment. Pro tools, if you have the full version, supports ALL audio interfaces, weather they be USB or firewire, made by Avid, digidesign, At your cousins house, whoever makes it, it is supported. pro tools also supports ALL sample rates from low to high, i can use ANY external preamps or hardware, I can use ANY control surface, ect ect. With vegas pro, you need SPECIFIC equipment, SPECIFIC means of interfacing (firewire), and probably a specific set of clothing you must wear on top of it (wouldn't suprise me). I'm sorry but I do not know how to explain in any more detail or make easier to understand the parallel I am trying to draw between the 2. Everybody rants and raves about Vegas being the alternative to un-affordable software, but if you have to spend a grand or more getting the right hardware, then it makes no sense to buy it when for 200 bucks more, you can have the industry standard, which is media composer. So, weather I buy the 30 dollar version, or the 700 dollar version, IT STILL CANT DO WHAT PRO TOOLS DOES.....which is...being able to do it all in ONE sofyware application.
musicvid10 wrote on 4/2/2016, 6:16 PM
As I stated, you will never be happy with Vegas.
Do let us know when you find a one-size-fits-all program that meets your needs.

Your continued comparisons to a professional DAW are incomprehensible, since DAW functionality is already in Vegas, and has been since day one.

Take your feature requests up with Sony, rather than hammering on your peers. Best.


Ansley wrote on 4/2/2016, 6:18 PM
VKmast,

I am using the provided vidcap 6.0 as per the instructions from Sony. It just doesn't work. I can record, but the preview is suspended while recording...hence making the ability to record useless as i can not see what I am recording. But yes, I am doing it right. i was hoping there was a setting somewhere or work around that could fix the problem. that i can handle, Ill change settings all day if in the end they work. but they don't. my computer is plenty fast enough, vegas just does not like the webcam i have. So, its either do it the really long and hard way, which sucks, or wait 6 months to a year before I have the EXTRA money to buy the proper all in one software, which is media compser....this also sucks, because i have things to do. I simply can't win. So if anybody knows of a software outside of sony that can do what I want, please let me know. Also, i read that pinnacle won't work with my cam either.
Ansley wrote on 4/2/2016, 6:21 PM
I did. it's called media composer. i just can't afford it right now plain and simple.
option b would be to find the very specific, outdated, no longer produced camera, which makes no sense whatsoever. You would think that sony would make thier software up to date with current devices on the market. i clearly am absolutely crazy for expecting this from any price level of their software.
vkmast wrote on 4/2/2016, 6:34 PM
Ansley,
one of the many things in life we cannot have just the way we'd like.
Jillian wrote on 4/2/2016, 8:57 PM
You can subscribe to Media Composer for $50 per month. Why not try it out and let us know how well it serves as a USB capture device. There are probably hundreds of people who would be interested in this new capability for an old warhorse program.

Or, you could spend that money to purchase a USB digitizer and then use any compatible capture software/editor to do what you want.
Former user wrote on 4/3/2016, 1:08 AM
Ansley, I am still confused about why you don't want to use 2 programs. You say your only other option is to buy an outdated camera, but that is not correct. You can use USB capture software and edit in Vegas. It is not that difficult. If you can master Pro Tools, you can master Vegas and what ever capture program works. You have already made the investment so why spend $1400 just to work in one program.

You will find Vegas much more user friendly than Avid and does not have to be certified on particular hardware or software (although Avid doesn't either, I have used it on my computers which are nowhere near the specs they require)

USB is NOT a standard pro capture option. Never has been. Firewire and Apple Lightning are the only external pro capture hardware. Other systems use cards connected internally.

USB might be faster than firewire, but it is prone to interruptions. So you cannot get a consistent bitrate which was required to capture from standard DV or HDV cameras. USB works for audio because it is a lot lower bitrate and has room for buffering.

Anyway, I think if you try it, you will find a workflow that works very well with no more investment than you already have.
musicvid10 wrote on 4/3/2016, 7:50 AM
It's tough being a kid these days . . .

Cyberlink YouCam and Corel VideoStudio both claim to capture and edit directly from webcams, and are within the OP's implied budget.
Realtime HD preview during capture? Well, that is something you would need to test first on your own equipment. Stream encoding places a big load on any cpu, meaning your mileage will vary.

Either would be a step up from Movie Maker. Try as I might, I cannot find any reference to Vegas or MC natively supporting usb webcam capture. "Imagine" that.

Of course, a wise consumer will always download and test drive the software before purchasing; unless of course, one has the budget to match the imagination . . .

;?)