Cannot Install NewBlueFX

Seacube wrote on 11/19/2012, 2:45 PM
I have a new copy of Movie Studio Platinum Suite V12.

Movie Studio has installed fine, but when I try to Install NewBlueFX I get an error: "Can't find Vegas Movie Studio HD Platinum 12 on this computer" and I can get no further.

It is the 64bit version, and perhaps there is a clue in that it is installed on Windows 8.

I have submitted two requests to support to help with this in the last 10 days and received absolutely zero response. As a brand new user to this software all I can say is that this kind of disregard for new customers makes me bitterly regret having bought this software.

Can anyone help?


skeeter123 wrote on 11/19/2012, 7:23 PM
I understand (from NewBlue Tech Support) that there is an issue installing the latest NB FX package with the latest version (build) of MSP12. It is being investigated I'm further told.

Perhaps try an earlier build of MSP.

RGAP Creative wrote on 11/20/2012, 12:35 PM
I upgraded to Imagination Suite 4 with a fresh install onto a new PC. Its comes with Movie Studio 12 Platinum as part of the Suite.

I am having the same issue. I submitted tickets to Sony and no response.

I also submitted tickets to New Blue/ They did respond, but so far there hasn't been anything helpful to resolve the problem. I am still working with them.

Big bummer for me, since I upgraded m Sony Software to have the New Blue FX. I also own Final Cut Studio Pro 7 and Avids Pinnacle Studio.

Just came back to Edit this message with the e-mail I received from New Blue's Tech Support:

"We have an issue with the installer right now where it is not properly detecting SMS12 as being installed. Apparently it recognizes the initial build of SMS12 but not the newest build. I am trying to get this resolved and get a new build. When I have one, I will let you know.

I hope you find this information helpful.

Edward Troxel
Product Support
NewBlue, Inc.:
Seacube wrote on 11/23/2012, 7:49 AM
Thanks for the info. As there seemed to be nothing in the public domain about this I thought it might be some weird config issue on my machine, so it's a relief to know I'm not alone!

BTW, I have STILL had no response from Sony....

Let us know when you hear anything.
pinpres wrote on 11/23/2012, 10:07 AM
I have the same problem with my 64 bit Win 7 installation
Tomsde wrote on 11/26/2012, 9:56 PM
I had a suspicion that these plug-ins were only supported in the 32 Bit version of Vegas Movie Studio Platinum 12. None of my other New Blue FX plugins were showing up either on the list of installed plug-ins. I used to use Vegas Pro and this was also the case with the 64 bit version of that program. I installed the 32 version of Movie Studio and sure enough, the New Blue FXs all showed up in the plugins list. I was then able to install the new New Blue FXs that and Pro Titler that came with this version of Movie Studio without any problem. The Cinescore Plugin also showed up and is operational in the 32 bit version. This is a royal pain because I'm editing high definition video here and the performance in the 64 bit version of the software is so much better and I suspect the rendering will be much faster. So if you want to install and use these effects in your projects you will have to use the 32 bit version until they straighten up this mess. The same is true of some Adobe Photoshop plugins--I wish everyone would come up to date with the 64 bit world. The transition is taking so long.
vkmast wrote on 11/27/2012, 5:46 AM
"this mess" was made known in MSP 12 release notes (Known issues). Also jetdv of NB FX has explained it several times on this forum, e.g. here
Subject: RE: New Blue Transitions in 12 Production Suite
Steve Grisetti wrote on 11/27/2012, 7:40 AM
Except that in my installation of the 32-bit version on Windows 7, my NewBlue 3D Titler doesn't recognize my copy of Movie Studio 12 either!
mike_in_ky wrote on 11/27/2012, 10:40 AM

Have you opened a ticket in NewBlueFX support about your problem? I did that several weeks ago when I had similar problem. In the back and forth in the communication regarding my ticket, they gave me a link to another install and now the products work in both 32 and 64-bit.

Steve Grisetti wrote on 11/27/2012, 10:43 AM
Thanks, Mike. Will do.
skysailor wrote on 11/27/2012, 4:51 PM
Can you share that link?
mike_in_ky wrote on 11/27/2012, 6:21 PM
Unfortunately, I can't. The link was inside the back and forth of my service ticket on the NewBlueFX website. Since I've closed the ticket on the website, the info has vanished, I checked today. Sorry. The name of the file was NewBlueSonyVegasMSPPS12Setup14-121008.exe". However, I think I remember seeing a more recent one (the date part of the filename) on this Forum a couple weeks ago.

Steve Grisetti wrote on 11/28/2012, 11:23 AM
As Mike says, NewBlue was quick to respond. They sent me this link.

Naturally, you'll still need the NewBlue serial number to install it. But it does recognize Movie Studio 12!
Tomsde wrote on 11/29/2012, 1:17 PM
They sent me a new installer, I've not tried it yet--at this point I'm wondering if these effects will then show up in both 32 and 64 bit versons.

There's no help for Cinescore though since it was discontinued. It is upsetting to me that Sony has never come up with an alternative. Well if I wanted to use it for my 64 bit movies I can render a draft version and score it in the Cinescore main application and then export the music.
Nel. wrote on 11/30/2012, 1:53 AM
I just downloaded the NewBlueFX from the link....for the 64 bit version.... filled up my serial #....No problem.... but where are these NewBlue FX and Transitions showing?I don't see any NewBlue in the Plug ins Transitions or Effects....
Steve Grisetti wrote on 11/30/2012, 7:36 AM
If your graphics card supports them, you'll find them listed under Third Party effects (Or in the All category, of course, listed as NewBlue plug-ins) -- with the 3D Titler under Third Party Media Generators.
mike_in_ky wrote on 11/30/2012, 9:47 AM
The effects, Cartoonr and 3D Titler EX all show up in both 32-bit and 64-bit installations of SMS 12 on my system.

Steve Grisetti wrote on 11/30/2012, 10:08 AM
It is possible that people who can not see the 3D Titler haven't got the adequate GPU support on their video cards.
jetdv wrote on 11/30/2012, 12:05 PM
Here's a new one you can test:
Steve Groen wrote on 12/1/2012, 5:03 PM
I ran the installation of NewBlueFX all the way thru Finish but my latest build of MS 12 does not show any of the NewBlueFX plug-ins. The MS11 .vf project file loads with error, "plug-ins not found".
vkmast wrote on 12/1/2012, 5:21 PM
do you have the 32-bit or 64-bit version of MSP 12 installed and which NB FX are you talking about?
Daniel3D wrote on 12/2/2012, 12:18 AM
Just found this thread, I've got 3 x gtx580's and in my 64 bit version of MSP 12, build 576. Running win8 Pro.

I installed the download listed in Steve Grisetti post 11/28/2012 11:23:18 am.

That installed fine, asked for my serial number,

I found the NewBlue directory in (x86) program files, but sub directories only included a folder of "AudioPlugins"

I too can NOT find any New Blue FX plugins in MSP 12.

Will watch this thread.
Nel. wrote on 12/2/2012, 2:07 AM
I tried the link.... no luck.....
MY video card accepted the Newblue on vista.... I am now on Win7, 64bits using VMS12 , Platinum version....same problem as Daniel3D..... I found the NewBlue directory in (x86) program files, but sub directories only included a folder of "AudioPlugins"
Saltyman wrote on 12/8/2012, 7:11 AM
I had the same problem and just figured it out. I accidently had the software loaded in two places. It was loaded in "Program Files" and in “Program Files (X86)." The startup links on my desktop and in start programs pointed to "Program Files." All the other Sony software, Sound Forge and DVD Architect, are loading from "Program Files (X86)". I uninstalled Movie studio and deleted all related files in BOTH locations. I then reinstalled it into "Program Files (X86)" only. The NewBlueFX installed fine after that.
Daniel3D wrote on 12/8/2012, 2:16 PM
Like I said in the thread "NewBlueFX 3D install", thanks for the logic Saltyman.

folks, see that thread too.