vkmast wrote on 8/29/2020, 12:50 PM

Might this be the problem...? "Older versions of Vegas Pro [and Movie Studio] than 14.0 are licensed under a system (as previously used by Sony) which permits use on multiple computers by one user; after an unspecified number of installations on different or updated PCs you may need to contact support to reset your "installation count". (This FAQ item 9.)

relaxvideo wrote on 10/20/2020, 4:53 AM

Yes, i contacted support. We bought Moviestudio 11 too, and guess what?

Registration don't work either: "An error has occured" What error?!

Answer from support in email:

Free personalised support for your product is no longer available as it is older than 12 months. We hope for your understanding and can only recommend to use the other resources that are available through MAGIX:
MAGIX Help-Center & VEGAS Help-Center
MAGIX Online-Tutorials & VEGAS Online-Tutorials
You might also want to take a look at one of our newer programs. If you were experiencing a technical problem or lacking a feature in your older version, it is possible that the newer version will have resolved the issue. You can find free trial versions of most of our products on our website ( under the free download section:
As an existing customer, we'd be happy to offer an upgrade discount, should you wish to upgrade.

What? I'm happy with VMS 11, only cannot register and support say it's because 1 years old now, but i can have a discount on upgrade? Is this a JOKE?

How can i use my PAYED app??

Somebody help!

vkmast wrote on 10/20/2020, 5:01 AM

For registration help try asking at Online Live Chat. Advice in section 6 here