Closing my business, changed email in my Magix account now vegas says

D7K wrote on 8/3/2020, 8:32 AM

This product is registered to another email. Tried to find a way to send an email or chat, but it does not show in the support center, anyone here got a URL for either chat or support. Frustrating that they let you change your email but it doesn't flow through the system. Just bought 18 ..... an ideas on how to fix this?

Comments

vkmast wrote on 8/3/2020, 8:35 AM

@D7K for online Chat see section 6 here https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-get-help-and-support-for-vegas-pro--104781/

D7K wrote on 8/3/2020, 8:39 AM

Just sent an email to support, but if you know the answer let me know please. You think that changing it in your profile would do the trick:(

vkmast wrote on 8/3/2020, 8:43 AM

I suppose you already did try this advice.

D7K wrote on 8/3/2020, 9:12 AM

Here is the solution. Wait a while for the system to change. My confusion came about because when I changed my email address Samplitude immediately recognized the changed email address while Vegas18 which I has just installed did not. After about 10 minutes it did. Been up since 3:30 and my patience was a little reduced:)