Help! Cannot Open Vegas Pro 14 edit, Unmanaged Exception (0xc0000005)

azi wrote on 4/11/2018, 3:13 PM

Hi, i'v been using vegas toedit all my videos for a while now, never had any problems until n. A couple days ago i installed a new GPU (asus strix gtx 1080) Into my pc, and since then i have been getting the "Unmanaged Exception (0xc0000005)" error when i try to open vegas.

I have already completely uninstalled the program several times, did the ctrl+shift trick to delete the cache, and have even uninstalled/reinstalled my video drivers.. Customer service has done absolutely nothing either.

i'm using windows 10, and have updated all my drivers as well.

Vegas Pops up the "problem report" screen during the "initializing GPU-accelerated video processing" Part of the splash screen.

 

What else can i do? ANY help would be amazing <3


Here is the full problem report!

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 14.0 (Build 270) 64-bit
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_250db833a1cd577e\igdrclneo64.dll
   Fault Address:       0x00007FFCF0B20819
   Fault Offset:        0x0000000000030819

Fault Process Details
   Process Path:        C:\Program Files\VEGAS\VEGAS Pro 14.0\vegas140.exe
   Process Version:     Version 14.0 (Build 270) 64-bit
   Process Description: VEGAS Pro

Comments

vkmast wrote on 4/11/2018, 3:44 PM

The same fault module discussed here.

azi wrote on 4/11/2018, 4:24 PM

So what should i do? I'm not the best at all these kinds of software issues lol.

azi wrote on 4/11/2018, 5:25 PM

Ok, finally got it working! Installed DDU, deleted my nvidia drivers, reinstalled them, and then deleted all the intel graphics drivers.

 

To anyone else with this problem, try that! :D <3
 

James-Cooper wrote on 7/27/2018, 1:19 PM

Ok, finally got it working! Installed DDU, deleted my nvidia drivers, reinstalled them, and then deleted all the intel graphics drivers.

 

To anyone else with this problem, try that! :D <3
 

Brilliant! Thanks Azi. After a month of trying to fix the problem I was directed to this thread and your fix worked for me - but first I had to figure out what 'DDU' meant! (It means Display Driver Uninstaller). I got it here: http://www.softpedia.com/get/Tweak/Uninstallers/Display-Driver-Uninstaller.shtml

Be sure to select the correct Driver provider as the default when I launched was set to NVIDIA. For the purpose of this thread you need to change the dropdown to the integrated (motherboard) driver; in my case this is Intel.

Btw, I didn't delete my NVIDIA driver, but I had already made sure I had the latest version installed.

Thanks again!

 

Ken1 wrote on 12/28/2018, 11:16 AM

Hey azi can you tell me the full detail on how you were able to fix this issue because for some reason it didn't work for me.

Here is what I did:

I installed DDU, and the DDU just delete all Nvidia Drivers, and once the installing of the DDU is finish, I just download/reinstall the Nvidia Drivers from the Gefore Experience App.

Ken1 wrote on 12/28/2018, 1:45 PM

But I already deleted all the Intel GPU drivers and the problem is still there, plus even the Magix customer service even suggested me to update my Nvidia driver or minimize it.

 

Ken1 wrote on 12/28/2018, 1:46 PM

Or maybe it is the "intel(r) network connections"?

 

Christian-Getman wrote on 1/18/2019, 5:55 AM

It seems as though its conflicting with the on board graphics which every computer has, which is a massive oversight on the devs. The solution for me was uninstalling the Intel driver and it instantly started up. Use DDU and system backup your computer in case it doesn't a clean uninstall and corrupt everything. Just an FYI my specs are 2080 new RTX card with an i7700k CPU.