how do I get in touch with a support human being?

dorian wrote on 10/3/2022, 2:05 PM

How do I get in touch with someone,

I am not using Sony Vegas anymore at this point in my life, they are charging me every three months

1. I can't find how to cancel the subscription

2. I can't find anyway to contact them, all the links just seem to head back to the forums

3. Very frustrated

Comments

walter-i. wrote on 10/3/2022, 4:28 PM

Excerpt from my order confirmation: - is just in German, but I think you see the important things for you also so.

By the way, it is not (more) Sony.....https://www.vegascreativesoftware.info/us/forum/sony-vegas-vs-vegas--119881/

vkmast wrote on 10/3/2022, 5:23 PM

@dorian

1. Regarding cancelling your subscription: The conditions are explained in the "Purchasing details" clickable in the product page Online Shop. Basically, to cancel the contract, please send an email stating your customer/order number to: infoservice@magix.net

2. The advice for Online Live Chat is here. Tech Support process is about to change. Please see this Post: https://www.vegascreativesoftware.info/us/forum/alert-vegascreativesoftware-info-maintenance-and-update--137467/

3. Sorry about that.

+. AS @walter-i.mentioned, Sony has not been the owner of VEGAS products since mid-2016.