HOW DO I GET SUPPORT?

Kimberly-Durecki wrote on 9/11/2019, 10:13 AM

The other day there was a CHAT box available, but today there is not. Is there a certain time for this? They told me I could install the software on 2 of my computers, in my PRODUCTS it shows my software is on 2 but both the same one. I dont want to deactivate the wrong one in order to install on my 2nd computer. Can anyone help me? Thank you

Comments

john-brown wrote on 9/11/2019, 10:17 AM

Hi,

Deactivate both from My Products, then open Vegas on the first computer and activate it. Then open Vegas on the second computer and activate it.

Vegas Pro 18 Edit, Vegas Movie Studio 16 Platinum, Magix Video Pro X15 Magix Movie Studio Platinum 2023, Xara Designer Pro X19, Samplitude Pro X3 Suite, Music Maker 2024 with Premium 2023, SF Audio Cleaning Lab 4, Sound Forge Pro 11 and more.

Kimberly-Durecki wrote on 9/11/2019, 10:21 AM

Thank you John, will this uninstall the program and remove all my added plug ins and favorite folders like it does when you uninstall and reinstall?

vkmast wrote on 9/11/2019, 11:26 AM

Note that "Deactivating from your My Account logged in from a browser is limited to once a month per serial number." But another option is to use the software's Help > Deactivate the Program. According to Support "you can use this option as often as you wish. An online connection is required to do this. This then frees up an activation for a new installation." As here. No uninstalling, you should be OK using what john-brown suggests.

From the FAQ: "6. ONLINE LIVE CHAT: Pre-sales and registration help is available via online live chat from 12pm-4pm U.S. Central Standard Time. Go to https://www.vegascreativesoftware.com/us/support/ and click the chat bubble in the bottom right corner." Available on weekdays only.

diverG wrote on 9/11/2019, 11:31 AM

Deactivating does not uninstall programme or plugins. It just allows you to move licences. Occasionally a W10 also update will confuse the licence manager

Sys 1 Gig Z370-HD3, i7 8086K @ 5.0 Ghz 16gb ram, 250gb SSD, 2x2Tb hd,  GTX 4060 8Gb, BMIP4k video out. (PS 750W); Vegas 18 & 19 plus Edius 8WG DVResolve18 Studio. Win 10 Pro (22H2) Bld 19045.2311

Sys 2 Gig Z170-HD3, i7 6700K @ 3.8Ghz 16gb ram, 250gb SSD, 2x2Tb, hdd GTX 1060 6Gb, BMIP4k video out. (PS 650W) Vegas 18 plus Edius 8WG DVResolve18 Studio Win 10 Pro (22H2) Bld 19045.2311

Sys 3 Laptop 'Clevo' i7 6700K @ 3.0ghz, 16gb ram, 250gb SSd + 2Tb hdd,   nvidia 940 M graphics. VP17, Plus Edius 8WG Win 10 Pro (20H2) Resolve18

 

Kimberly-Durecki wrote on 9/11/2019, 6:39 PM

THANK YOU TO ALL WHO RESPONDED. I APPRECIATE IT.