I'm not sure what you mean by keep clicking on but I have been there and clicked onTechnical problems / Errors and then Vegas Pro and then I get to a page with

VEGAS Help Center

In the Help Center, we answer frequently asked questions about our products. You'll find articles about installations, activations, orders, billing, commercial use and error messages, as well as many other topics.

VEGAS Pro

PERHAPS THIS WILL HELP YOU...

Record/Playback button is grayed out

Uninstalling VEGAS Pro

A user-created tutorial here.

Please note that you need to keep clicking on when on the lower right corner you see "Search for other solutions". Then fill in your issue and "Find a solution". On the following VEGAS Help Center page scroll down the page to see two options. One of them is "Send a support request". Depending on which option in "I need help with" you select, the process may be a bit different, but try to find the links in "blue boxes".

@Randy Brown

Wow that really IS hidden...thanks very much.

@Randy Brown  ... it's just not MAGIX. So many companies these days hide their 'contact us' access so deep in their webpage menus that it's like winning lotto to find a real contact path whether it be a phone number, email address or an online contact form.

Many of us on the VEGAS team will freely admit the support system is not particularly user friendly at this time. What I can say is that the team here at VEGAS Creative Software is working closely with our parent company, Magix, to try to improve the support system and make it more accessible for those in need. It is a slow process but we are trying hard to remedy the problem.

Many of us on the VEGAS team will freely admit the support system is not particularly user friendly at this time. What I can say is that the team here at VEGAS Creative Software is working closely with our parent company, Magix, to try to improve the support system and make it more accessible for those in need. It is a slow process but we are trying hard to remedy the problem.

I appreciate that...I've been using Sony Vegas since 2000 (was even a beta tester long ago).

Speaking for myself, I've been disappointed since Magix took over.

I don't doubt that it is solid for some people but I find it hard to believe I get crashes (Vegas not responding) even when using proxies.

The problem is likely on my side since there are so many others that don't have issues but this time I want to start from scratch and really want to find out what the issue(s) is.

Maybe I should try here again, what kind of info would you guys need from me to get the ball rolling?

Thanks again,

Randy

Thank you @VEGASDerek for the update - that is very encouraging to hear. I understand that many companies have understandably been affected by COVID-19 work-at-home rules which has limited support access, but it is now a year later since CV19 very sadly started - but surely technology has had the ability to adapt to the new normal work-from-home approach over the past year. This is not a comment aimed specifically at MAGIX but at the commercial world in general.

Maybe I should try here again, what kind of info would you guys need from me to get the ball rolling?

https://www.vegascreativesoftware.info/de/forum/important-information-required-to-help-you--110457/

Support doesn't ask that much - they have the ability to see exactly what hardware and drivers you have installed, and what settings have been made, with a file you create for them from within Windows.

How do I make that file...when it crashes and I close, it doesn't ask me to send support anything like it's suppsed to.

It either just closes (and remembers nothing in the recent veg under file) or I sometimes get MS wanting me to report it (yeah they'll get right on it 😁)

Months ago when I was able to send them the error report I got a suggestion (weeks later) to check and see if I needed to update drivers.

How do I make that file...

After contacting support, they will give you detailed instructions on how to create and send it to support.