Movie Studio Platinum 12 Crashes on Startup - GPU

tmacfan532 wrote on 12/6/2012, 3:08 PM
Okay, so I have a Radeon HD 4870 GPU, and Movie Studio Platinum 12 crashes as it starts up once it reaches the "Initializing GPU Acceleration" point of the startup process.

I'm dumb for not having looked at the system requirements, where a Radeon HD 57xx is listed as the minimum GPU for AMD/ATI, but am I dumb for having expected the software to work with my current setup and GPU? Yeah, I built the computer three years ago, but it can still handle pretty much anything with decent performance, so I honestly didn't even look at the system requirements until I had already installed it and couldn't get it to work.

Anyway, am I completely out of luck since I already entered the product key/serial number? Would there be any way to get it to work or else return the product?

Thanks in advance for your help!

Comments

DocSatori wrote on 12/6/2012, 4:34 PM
The application will work with much less of a video card. You must have set the application to use GPU acceleration in your PREFERENCES, because the default setting is 'off'. To open the app again, you'll have to reset the 'factory' default settings by holding the CONTROL (Ctrl) and SHIFT keys past the splash screen. That should hopefully get you in the application.

But a Radeon 4870 shouldn't give you any trouble otherwise.
tmacfan532 wrote on 12/6/2012, 8:59 PM
I didn't change any preferences before opening the program. Basically, I installed it, and upon the first time I tried to open it, I received that error.

I tried doing the CTRL + SHIFT keys while starting up, and I get the message to reset the default preferences, to which I click "Yes," but it still crashes and I get the same error message.
bandit85 wrote on 12/7/2012, 9:52 AM
I had the same damn problem with mine. I had to bring my computer to Best Buy for them to fix it.

It could be that you have an virus on your computer that is affecting programs being loaded.

Or you should completely uninstalling Movie studio and reinstall because the program is tripping over itself to get working.
tmacfan532 wrote on 12/9/2012, 5:33 PM
I uninstalled and reinstalled MSP and I'm still getting the same error.

And my computer shouldn't have a virus. I'm 99.4% sure that it doesn't have one.

Even when I reset the preferences as stated above, the program still starts up and initializes GPU-accelerated video processing, at which point it crashes.

Anyone else have any advice?
vkmast wrote on 12/9/2012, 5:46 PM
fan532,
updated card drivers?
or something from here (first post)?
http://forums.creativecow.net/thread/24/953740
DaveyLC wrote on 12/19/2013, 3:27 AM
I had the same problems on two different iMac 27's, both had ATI Radeon GPU's (one had a 5700 and the other a 5750).. With the standard drivers Movie Studio would crash on startup but once I installed the mobile version (ATI Mobility) it behaved its-self perfectly :)
DaveyLC wrote on 12/28/2013, 4:38 AM
UPDATE & FIX:

Go to control panel:
* Uninstall Program.
* Modify/Uninstall AMD Catalyst
* Select 'custom' uninstall.
* Check/select AMD SDK
* Uninstall.

The solution was found here:

michelsonbritt wrote on 5/17/2014, 12:53 AM
+1

DaveyLC - Your reply worked for me. I'm a software developer and had the SDK installed, removing it solved this one.

System is a Dell Precision M4600 with FirePro M5950, running Movie Studio Platinum 12.0, Build 896, 64-bit.