Hi,

First off I have to say, that nowadays it is hard to get any service from anywhere. First I go to the SONY site and check out the local sony providers. Then I go to the local store that sold me this piece of software. Then I get a phonenumber of my local Sony hotline. Then I call there. Then I get a funny email, that direct me to SonyCreativeSoftware.com and they wish me good luck. Then I use that site. Then I get information, that don't worry: MAGIX has bought the whole software, it is not Sony product anymore. Then I and up registering myself again to another Site (Magix support). Then I notice, there is no real persons or any email-addresses where I could get any service. Then I'm being sent to this forum (vegascreativesoftware). I'm wondering, if somebody could profit by arranging better service solutions? Now to the question:

I bought Sony Movie Studio Platinum 12 a couple of years back. It worked about year and a half. Then I had to reinstall windows 8. I reinstalled the software and it worked for a while. But now, it refuses to start and thinks that I'm running a trial version. When I type the serial number, the program chews it for a while and returns to the beginning claiming that the trial period has expired. How could I get the software running? I'm not willing to update to any other program. Platinum 12 is the best.

Confused customer