Movie Studio Won't Import MP4 video files

ljennings25 wrote on 2/5/2020, 10:51 AM

My version of the Movie Studio 16.0 Platinum will not import my mp4 screen recordings. I do not know if I have the wrong settings set or what but I need help. I ahve a intel Pentium CPU G4560 @ 3.50 GHz. 24 GB of Ram and a Windows 10 64-bit operating system. I have a MSI GTX 2060 Graphics card and I am unsure what my sound card is. If you have any suggestions or tips those would be much appreciated. Thanks!

Comments

Steve Grisetti wrote on 2/5/2020, 11:16 AM

Where did the MP4 come from? Is it from a camcorder or was it created by software (screen recording software, for instance)? What is its resolution and frame rate?

j-v wrote on 2/5/2020, 11:16 AM

What program were those recording made and what is the MediaInfo ?

ljennings25 wrote on 2/6/2020, 12:39 AM

It came from my elgato HD60 S+ screen recording software.The resolution is 1080p60 I believe if that is what the format setting is. I see something that says "Output: 1080p60, 26.7 Mbps (11.7GB / hour). Is that the information you need?

EricLNZ wrote on 2/6/2020, 1:30 AM

@ljennings25 Click on the link that j-v gave you and obtain the full media info of your file and post it here.

ljennings25 wrote on 2/7/2020, 1:52 AM

General
Complete name                            : C:\Users\Logan\Videos\4KCapture\Minecraft\2020-02-05 10-11-17 - Minecraft - Basketland World Tour\Minecraft - Basketland World Tour.mp4
Format                                   : MPEG-4
Codec ID                                 : M4V  (M4V /M4A /mp42/isom)
File size                                : 2.37 GiB
Duration                                 : 11 min 59 s
Overall bit rate                         : 28.3 Mb/s
Encoded date                             : UTC 2020-02-06 12:36:41
Tagged date                              : UTC 2020-02-06 12:36:41
Cover                                    : Yes
da                                       : 2020-02-06

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.2
Format settings                          : CABAC / 3 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 3 frames
Format settings, GOP                     : M=1, N=15
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 11 min 59 s
Source duration                          : 11 min 59 s
Bit rate                                 : 28.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 60.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.225
Stream size                              : 2.34 GiB (99%)
Source stream size                       : 2.34 GiB (99%)
Language                                 : English
Encoded date                             : UTC 2020-02-06 12:36:41
Tagged date                              : UTC 2020-02-06 12:36:41
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
mdhd_Duration                            : 719205
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 11 min 59 s
Source duration                          : 11 min 59 s
Bit rate mode                            : Constant
Bit rate                                 : 320 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 27.2 MiB (1%)
Source stream size                       : 27.2 MiB (1%)
Language                                 : English
Encoded date                             : UTC 2020-02-06 12:36:41
Tagged date                              : UTC 2020-02-06 12:36:41
mdhd_Duration                            : 719205

ljennings25 wrote on 2/7/2020, 1:53 AM

Is that what you are looking for?

EricLNZ wrote on 2/7/2020, 2:55 AM

Yes that's it. I'll leave the experts to look at the details and comment. @j-v @Steve Grisetti

j-v wrote on 2/7/2020, 3:54 AM

Nothing wrong with the file so it has to be your hardware.
The processor of your stated hardware is much to weak to follow the specifications of the program. Your processor has 2 cores and the minimum amount needed for VMS 16 is 4 cores. So to me it looks normal that you can't load such compressed files as AVC and HEVC.

EricLNZ wrote on 2/7/2020, 5:34 AM

@ljennings25 Can you upload a short file to a cloud service such as Wikisend, Google Drive, for us to download and try. Personally I don't think it's your hardware. They're only 1080 files.

vkmast wrote on 2/7/2020, 5:46 AM

You could also try resetting first if you haven't already. Seems to have solved an Elgato issue here.

ljennings25 wrote on 2/8/2020, 12:10 AM

I tried resetting and it still comes up with the message "An online connection could not be established. Please make sure your computer is correctly connected to the Internet. A firewall may also be blocking access. If the problem continues, you can try the following: reset your Internet setting and then click on 'Activate & register immediately online' again." Sorry I do not know how to screen shot. Here are the videos that I cannot upload to Vegas. They are my first videos for my channel so bear with me :)