Never received upgrade offer emails

Cliff Etzel wrote on 5/6/2014, 9:00 AM
As I read about the VP13 310 release I'm sitting here thinking it might finally be time to give Vegas Pro another try. Thing is, I never received an email stating special pricing - I checked my profile settings and I'm suppose to be receiving emails from SCS. Also checked my spam folder - nothing there from SCS either... IS it too late?


videoITguy wrote on 5/6/2014, 9:19 AM
In some respects yes, the email offer is not actually received by the bulk of users - we being all in the same email settings as you indicate.
Another aspect of intro offers, is that under "my account" you may have seen an offer that is similar. But alas it too was allowed to lapse and the offer even there is no longer valid last time I checked my own account.
Stringer wrote on 5/6/2014, 9:47 AM
Have you tried contacting Sony customer service?
darbpw1 wrote on 5/6/2014, 1:32 PM
I didn't receive the email upgrade offer either, but one night there was a popup when I opened Vegas 12 directing me to the discounted upgrade. I didn't do it that night but was able to find it again in the Help section on the main toolbar. Try opening "Help" in the toolbar and then click on Upgrade (I think that's where I found it).

Now, if by chance you don't find it in V12 and you have an earlier version of Vegas Pro, try the Help section there, too. The upgrade might pop up. This worked for me a couple of upgrades ago- Sony doesn't care about the upgrade path, old version>new, as long as the version you're upgrading is registered.

Good luck, my friend!

Marco. wrote on 5/6/2014, 1:46 PM
If upgrading for the special price via the help menu doesn't work, you might try clicking the image-link given on bottom of this site (also notice the infos about affiliate links there). It will direct you to the Vegas product family overview and going from there to Vegas Pro 13 you will be offered the special introductionary price.
Dan Sherman wrote on 5/6/2014, 2:39 PM
Off the mailing list here too.
bill-kranz wrote on 5/6/2014, 5:20 PM
Hi - Are there any legal deals cheaper than the $249.00 I just saw on my account page?
I have not been able to check my emails lately.


PS: I bought V 12 from V 8 but have not installed it yet.
It does not show on my software listings.
Now that 13 is out will the upgrade price stay the same for the next year?
Is there a time limit for a original install process?

Geoff_Wood wrote on 5/6/2014, 5:28 PM
Your V12 will only show in 'My Software' after you install and register it.

Stringer wrote on 5/6/2014, 5:29 PM

Follow the link right above your post for a $149 upgrade.

I think you will have to enter the serial number of V12 .. It may even work with earlier versions; but someone else may have better info about that..

There is no time limit, that I am aware of, for a legal install.
videoITguy wrote on 5/6/2014, 6:10 PM
Bill, a legal install - implies the following: 1) you have made a purchase at some price for which you get a serial number. 2) you do not lose the serial number over the course of time that you retain it- meaning that serial number is only valid for a certain version series. 3) You use the serial number you have retained to install and register a certain version series - meaning only when you register the software does it fully function and is then locked down to your hardware.

Now as for the time between step 2 and step 3 - there is no known limit of time elapsed - although keep in mind the viability of the company over the course of five or more years may present an issue into the future. If you install to your hardware quickly, image it, and save the image your legitimate and practical use of the software could expand to the life of your platform.
ForumAdmin wrote on 5/7/2014, 8:42 AM
Cliff, Darby, Bill, and Dan our systems show that emails were sent to you, so there's definitely something getting in the way of our emails reaching you. We have another email going out over the next couple days, so another opportunity to check your spam filters.

Another thing you can do is add our email address,, to your contact list/address book. That sometimes helps your email provider to see that you value emails from us.

In case that still doesn't work, here's a link to make sure you're getting the introductory promo price.

videoITguy, you're not currently setup to receive emails. If you'd like to get on the list, you can sign up here:

darbpw1 wrote on 5/7/2014, 9:06 AM
Thanks very much! Will check my spam filter. The new V13 is working great.

Happy Vegas user since just "Vegas" (1999?)- back when we used to say,
"Hey, wouldn't if be cool if we had a multi-track version of SoundForge?" :-)

bill-kranz wrote on 5/7/2014, 9:21 AM
Thanks for the cheaper upgrade link and also for the info about my somewhat unusual situation.

In short my system re-build from XP with a 8800 GTX vid card to Win 8.1 is taking a lot longer than I thought and I do not want to install Pro 12 on a dead end system. Now I do have the hard disk with serial numbers handy for the new system and it looks like I will have to score 13 also.

So let's say I have the new beast ready do I have to install my Version 8, 12 and 13 in order and make sure Sony recognizes/logs serial numbers for each one along the process? And maybe some basic testing along way?

Your thoughts are appreciated.


ForumAdmin wrote on 5/7/2014, 9:29 AM
Hi Bill,

There's no need to install the previous versions. You can just install version 13 on your fresh system. It would be best to upgrade from your Vegas Pro 12 serial number. Even if you never registered it, it will work fine.

Hope that helps!
videoITguy wrote on 5/7/2014, 9:36 AM
To the ForumAdmin, upon investigation of the preferences link, as you suggested in my profile - I found that I have been setup to receive all Sony related email AND that is indeed the setting I have (and expected) always to have had and never changed hitherto.

So today, I changed the setting to receive specific email ONLY about VegasPro and DoStudio - let's see what that does?
ForumAdmin wrote on 5/7/2014, 9:46 AM
Hi videoITguy,

I checked it out in our database and everything looks good now - you should start receiving emails from us. I'll look into the preferences page and see if there's a problem there. Thanks for the feedback!
ForumAdmin wrote on 5/7/2014, 2:04 PM
We've just rolled out a change so that the promo is reflected in your "My Software" page (upgrades section at the bottom). Enjoy!
vkmast wrote on 5/7/2014, 2:12 PM
A very welcome change, thank you.
Chienworks wrote on 5/7/2014, 2:19 PM
Hello ForumAdmin!

Quick question ... is there any rhyme or reason to the ordering of the list on the "My Software" page? I'm guessing not as it looks somewhat random. So, *could there be* some rhyme and reason? It would be nice to be able to order them alphabetically and in order of purchase, being able to switch back and forth.

I remember many, many moons ago it was alphabetically, and that made it a lot easier to find entries when you have a lot of them like i do. Now i have to search through the whole list and hope i don't skip over the one i'm looking for.
videoITguy wrote on 5/7/2014, 3:22 PM
Thanks to Forum Admin for some very prompt work today that gave us a really good tool set. I think this is huge and kudos to all who made it happen.
VMP wrote on 5/7/2014, 3:24 PM
Thanks Admin!

ForumAdmin wrote on 5/7/2014, 3:32 PM
Chienworks, thanks for being such a loyal customer that you have enough products in there to notice! :)

Good point about the sorting. We are planning to rework the My Account section in the not-to-distant future. I'll make sure this is on our punch list.
musicvid10 wrote on 5/7/2014, 9:10 PM
Just got my email today. If there was an earlier one it didn't reach my inbox or spam folder.
Tim L wrote on 5/7/2014, 9:34 PM
Just to represent the other side: I've received three different emails from Sony about the Vegas 13 low-cost upgrade deals:

April 17th: Vegas Pro 13 is here! Save up to $150 through May 31!

April 29th: Save up to $150 on Vegas Pro 13 Upgrades!

May 7th: Save Big on New Vegas Pro 13 Upgrades

So it does work well at least some of the time.

PS: I very much like the new, red upgrade prices listed in the My Software screen. Well done, Sony. I'll probably be clicking through before the month is over.
attentionfish wrote on 5/30/2014, 12:32 AM
I had only one offer for the upgrades pop up last week. I have not received an email even though I've been signed up ever since I purchased Vegas Pro 10. The deadline looms and I plan on ordering today or tomorrow if I can get my offer back. There was a great offer for the entire suite. I didn't know if I didn't use it right then I'd never see it again. Help?

edit: I am looking for the $149 deal and I have my serial number, but it doesn't show that $149 will be the price and I can't remember the pricing from the special offer pop-up I'm no longer getting when I open V10 that I got several days ago.