Comments

walter-i. wrote on 3/22/2022, 4:45 PM

We also need help to help you - describe exactly what is happening and start with the technical info at B and C

http://**IMPORTANT!** - INFORMATION REQUIRED TO HELP YOU

set wrote on 3/22/2022, 4:50 PM

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

 

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jimmy-martinez wrote on 3/22/2022, 5:39 PM

Hi, the problem is that when I import videos it just stops working. Also when rendering it fails. After 3 hours I was lucky enough get it working. I am getting tired of this software. I need a solution please. Can someone please help me. I also reinstalled the software and changed a few settings that I saw on YouTube. I also deactivated the graphics card and it did the same thing.

jimmy-martinez wrote on 3/22/2022, 6:07 PM

That just started happening today as well.

jimmy-martinez wrote on 3/22/2022, 6:11 PM

No updates at this times. I have updated my graphics card as well.

jimmy-martinez wrote on 3/22/2022, 6:30 PM

I am using a Gopro10 if any of that helps

jetdv wrote on 3/22/2022, 6:55 PM

On your first image, what does it say when you click on "Details"?

You can take an actual image of your screen (by pressing "Prt Sc" which copies the screen to the clipboard and then paste into Paint or some other video editor).

Then read the post that set pointed you to so that you can provide the rest of the needed information required to even begin to help you.

EricLNZ wrote on 3/22/2022, 9:41 PM

Have you moved the veg file or renamed it?

jimmy-martinez wrote on 3/22/2022, 11:02 PM

Have you moved the veg file or renamed it?

I actually deleted all that info thinking itnwas causing the crash.

Grazie wrote on 3/23/2022, 12:18 AM

@jimmy-martinez - Remove your SERIAL NUMBER ScreenGrab. Not a good idea to share it.

vkmast wrote on 3/23/2022, 3:09 AM

@jimmy-martinez I've hidden one of your comments in the thread for security reasons.

All users please note: "Please be mindful of data protection. Do not publish any personal information. Examples of personal information are your email address, telephone number, credit card number, serial number or order number. "

You are informed of these restrictions when you create a New Post.

EricLNZ wrote on 3/23/2022, 3:34 AM

Have you moved the veg file or renamed it?

I actually deleted all that info thinking itnwas causing the crash.

Well since you deleted it of course Vegas cannot find it to open.

jimmy-martinez wrote on 3/23/2022, 9:39 AM

Have you moved the veg file or renamed it?

I actually deleted all that info thinking itnwas causing the crash.

Well since you deleted it of course Vegas cannot find it to open.

Yes, I did not need it anymore so I deleted it and it keeps on popping up. I had to upload every clip individually and that worked, but the when rendering it did crash. On the second try it did reder through.

jimmy-martinez wrote on 3/23/2022, 10:12 AM

@jimmy-martinez - Remove your SERIAL NUMBER ScreenGrab. Not a good idea to share it.

thank you! I really messed up on that one. Was trying to show the build #

frmax wrote on 3/23/2022, 2:09 PM

Maybe in Options->General>"Automatically open last project on startup" is marked.

Uncheck it and you can start any project within Vegas (if it exists...)

Last changed by frmax on 3/23/2022, 2:09 PM, changed a total of 1 times.

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