Program crash upon opening

Rymar wrote on 8/24/2020, 9:29 AM

Hey everyone!
 

I have just installed VP 18 and after i installed everything i tried starting up Vegas and it reached the "creating file I/O manager" on start up and came up saying "VEGAS Pro has stopped working"
I've updated my GPU drivers and my windows to the latest updates and am still receiving the same error

Here is the error

I'm running the following specs on my PC aswell:

- NVIDIA GeForce GTX 770

- Intel Core i7-3770K CPU @ 3.50GHz, 3501 Mhz

- ASRock Z77 Extreme4 Motherboard

I would really appreciate any help to get this working as i'm trying to finish off a music video for my band

Thank you so much

Comments

john_dennis wrote on 8/24/2020, 10:19 AM

KenB wrote on 8/24/2020, 10:43 AM

In addition to the GPU requirement, VEGASDerek says Intel 6th generation CPU is required for VP 18. You have 3rd generation. (I have 4th generation i7 and VP 18 works okay for me.)

Vegas Pro 18.0 (Build 284)
OS: Windows 10 Pro 2004
CPU: Intel Core (4th gen) i7-4790 @ 3.60GHz (HD Graphics 4600 - driver 15.40.46.5144)
Memory: 32GB DDR3
GPU: NVIDIA GTX 1660 SUPER - driver 452.06
Monitor: 1920x1080x32

andyrpsmith wrote on 8/24/2020, 10:49 AM

I have 3rd gen i5 and it runs well despite the AI requirement that mey need 6th Gen. I have had the AI part running too.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

Rymar wrote on 8/24/2020, 11:00 AM

I have a NVIDIA GTX GPU tho, don't see how this comment helps but thank you :)

Rymar wrote on 8/24/2020, 11:02 AM

I have 3rd gen i5 and it runs well despite the AI requirement that mey need 6th Gen. I have had the AI part running too.

Yeah i just find it quite strange that it pretty much picks and chooses when it will and won't work and don't feel like spending more getting my PC up to scratch then what the program costs itself :') Thank you for your help though, i really do appreciate it !

 

andyrpsmith wrote on 8/24/2020, 11:06 AM

I have a NVIDIA GTX GPU tho, don't see how this comment helps but thank you :)

The 770 does not have 4GB of onboard memory so is not a supported card.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro

vkmast wrote on 8/24/2020, 11:22 AM

NVIDIA GTX 770 is not a 9XX series card either.

James-Ross wrote on 11/1/2020, 5:41 PM

I get the SAME error message but in Vegas Pro 12. I have windows 10 too and It used to work Perfectly. I didn't change anything, but it just started to not open and that same message pops up in your pic. all the descriptions and #s are the same EXCEPT for 'Fault Module', which has This path:      C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1a33d2f73651d989\igdrclneo64.dll

I don't know what to do about it and I can't even seem to find a way to 'Upgrade to v770' online like it tells me to, but now i'm thinking it wouldn't matter as you get the same message on a completely different version of VP :/

Have you found out how to fix this or figured out why it suddenly stopped working yet..?

Trevor-Baker wrote on 3/31/2021, 10:30 AM

I was getting the same problem after upgrading Windows 10, after a lot of soul searching I went to device manager, and rolled back the Intel Graphics 620 graphics driver to an earlier time, and it now works fine.

Russell-Atkinson wrote on 4/18/2021, 9:18 AM

It sounds like I have a similar issue. Using movie studio which was working fine. Nothing has changed but suddenly it won't open. I get a flashing screen. The errors I get are...

Faulting application

name: So4HardwareDetection.exe, version: 1.0.0.97, time stamp: 0x5f8d151d

Faulting module name: igdrclneo64.dll, version: 0.0.0.0, time stamp: 0x5a96b19b

The gpu video log contains:

INFO 2021-04-15 18:30:31 Platforms: exception encountered, the GPU driver may need to be updated; status=-32

The fileio log contains:

Encountered error 0x80040002 while trying to detect hardware decoders, switching auto-detection OFF - Please check/update drivers

The ocio log contains:

WARN 2021-04-15 18:30:30 OCIO Exception during initialization: Error could not read 'C:\Program Files\VEGAS\Movie Studio 17.0\OpenColorIO\configs\aces_1.1\config.ocio' OCIO profile.

 

Any help would be greatly appreciated.

Russell-Atkinson wrote on 4/23/2021, 10:10 AM

It sounds like I have a similar issue. Using movie studio which was working fine. Nothing has changed but suddenly it won't open. I get a flashing screen. The errors I get are...

Faulting application

name: So4HardwareDetection.exe, version: 1.0.0.97, time stamp: 0x5f8d151d

Faulting module name: igdrclneo64.dll, version: 0.0.0.0, time stamp: 0x5a96b19b

The gpu video log contains:

INFO 2021-04-15 18:30:31 Platforms: exception encountered, the GPU driver may need to be updated; status=-32

The fileio log contains:

Encountered error 0x80040002 while trying to detect hardware decoders, switching auto-detection OFF - Please check/update drivers

The ocio log contains:

WARN 2021-04-15 18:30:30 OCIO Exception during initialization: Error could not read 'C:\Program Files\VEGAS\Movie Studio 17.0\OpenColorIO\configs\aces_1.1\config.ocio' OCIO profile.

 

Any help would be greatly appreciated.

Alternatively does anyone know if its possible to get a refund? I've spent more time looking into this problem than I have at work since it happened. Do vegas give part credits for the app which has stopped working? Who do I contact? The support link just takes you to more suggestions.

vkmast wrote on 4/23/2021, 10:13 AM

Regarding refunds, please read here https://www.vegascreativesoftware.info/us/forum/refunds--124768/#ca799257

Russell-Atkinson wrote on 4/25/2021, 1:54 PM

That's really good of you. Thank you for linking to the details.

Sadly it looks like I'm just left with software that doesn't work. But you live and learn.

Thanks again.