Program Crashing

walter-i. wrote on 2/16/2021, 2:38 PM

Try the tips from point 15
https://www.vegascreativesoftware.info/us/forum/vegas-pro-faqs-and-troubleshooting-guides--104787/

If this is unsuccessful and you need further help, then use these guidelines (especially points B and C) to enable us to offer you help:
https://www.vegascreativesoftware.info/de/forum/important-information-required-to-help-you--110457/

It would also make sense if you would enter your computer and software specifications in your personal profile under "Signature" - this saves the question and answer game for each new post.

Luke-Power wrote on 2/16/2021, 5:06 PM

Processor: i9-10900 CPU @ 2.80GHz

32.0 GB (31.8 GB usable)

RogerS wrote on 2/16/2021, 6:51 PM

Try giving the rest of the information required to help you. Especially if you changed any default settings and what media you are using. If you have a GPU are you using Studio or Pro/Enterprise drivers?

Luke-Power wrote on 2/16/2021, 7:29 PM

I have not changed any settings. What do you need to know about the media? I do not have a GPU.

RogerS wrote on 2/16/2021, 7:38 PM

Try B and Media Info for C:

https://www.vegascreativesoftware.info/de/forum/important-information-required-to-help-you--110457/

Dexcon wrote on 2/17/2021, 6:26 AM

My system meets the specs and is new

I do not have a GPU.

GPU capability is included in Vegas Pro 18 minimum specs and includes Intel:

https://www.vegascreativesoftware.com/us/vegas-pro/specifications/#productMenu

A bit of research on the internet suggests that your CPU doesn't have an inbuilt GPU and I have the same CPU (but the KF version) and it doesn't have an inbuilt GPU. But I do have an NVIDIA GPU card.

My understanding is that Vegas Pro doesn't need GPU assistance in timeline playback ex-FX but many VFX added to the timeline do benefit from GPU assistance.

So possibly without an added on GPU (NVIDIA or AMD), your system doesn't actually meet minimum specs

j-v wrote on 2/17/2021, 7:43 AM

@Luke-Power 's processor has an included GPU that can be a great help during editting unless there are no good drivers for that GPU installed, that can be checked on more places
so @Luke-Power please give here
- a screenshot of Options/Preferences/Video
- a screenshot of Options/Preferences/File I/O
- your driverversion at
Control Panel / Device Manager / Display Adapters / Rightclick Intel UHD Graphics / Properties / Driver

Luke-Power wrote on 2/17/2021, 7:43 PM

For me the crash never happens when opening a tap or applying a vfx. The crash happens exclusively when video is playing. j-v here are the screenshots you asked for. Hopefully you can point out an obvious problem in there.

RogerS wrote on 2/18/2021, 12:12 AM

So you do have a GPU- one integrated on your processor. Current driver is 27.20.100.9168, so I suggest updating. You can go to help/ driver update within Vegas to find a new one.

File i/o settings are at defaults which is good. Video tab also looks like defaults.

You still didn't provide Media Info as requested.

Luke-Power wrote on 2/21/2021, 11:53 AM

I updated the driver. Program is still crashing. Attached is the info on the three sources of media I have in my projects.

RogerS wrote on 2/21/2021, 6:08 PM

See https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Luke-Power wrote on 2/23/2021, 5:47 PM

I am trying to follow those directions but I do not see a text option in the view window. I tried the view menu in both vegas and file explorer.

Zaither-P wrote on 2/23/2021, 5:56 PM

I've had a lot of issues with V18 crashing as well. V17 seems so much more stable.

vkmast wrote on 2/24/2021, 2:22 AM

@Luke-Power