Greg-Todd wrote on 10/20/2020, 12:06 PM

The computer that I've installed my Sony Vegas video Platinum HD program onto is running exceptionally slow so I purchased the new one to install the program onto but I believe it's reached its installation limit can I reset this?

Greg-Todd wrote on 10/20/2020, 12:08 PM

Is it possible to reset the installation limit on my Sony Vegas video Platinum HD program

vkmast wrote on 10/20/2020, 12:35 PM

"Older versions of Vegas Pro than 14.0 are licensed under a system (as previously used by Sony) which permits use on multiple computers by one user; after an unspecified number of installations on different or updated PCs you may need to contact support to reset your "installation count"."

You might try asking at Online Live Chat as well. (Advice in section 6 here.)

Greg-Todd wrote on 10/21/2020, 6:51 AM

can you tell me how to connect with (Live Chat)

vkmast wrote on 10/21/2020, 6:55 AM

@Greg-Todd  see my comment above and click on "here" there. If you are not able to click it, here's the quote:


Pre-sales and registration help is available via online live chat from Monday to Friday, 12pm-4pm U.S. Central Standard Time. Go to and click the chat bubble in the bottom right corner.