Hi i bought a permanent license for sony vegas 20.0 yesterday and it doesn't suit me, i need help how to request a refund i never found how to do it, nothing on youtube even when i googled, can somebody help me please ?
@Philip-Williams
Vielleicht benutzt du einmal die Forums-Suche - oder schaust in die Übersicht, wo dein Beitrag steht - schon ein paar Einträge weiter unten gibt es Posts, die dir helfen könnten.
Ich frage mich nur, warum die Leute nicht das tolle Angebot der kostenlosen Tesversion für einen Monat annehmen - da könnte man testen, testen testen, und sich dann dafür oder dagegen entscheiden.
Ich wollte zur Hilfestellung ein Bild hochladen, funktioniert aber derzeit nicht.
There is no "sony" vegas 20.0. You must be referring to a version of VEGAS 20 from MAGIX.
If you have a permanent license (not a 365 subscription), please read https://www.vegascreativesoftware.com/int/terms-and-conditions/ I. § 3 Consumer cancellation policy:
"Only for consumers who are habitually resident in a state that is a member of the EU or the EEA, this § 3 applies.
Cancellation Policy
A. For the delivery of goods
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without stating a reason.
The withdrawal period is fourteen days starting on the date on which you or a designated third party who is not the carrier, has taken possession of the goods.
To enact your right of withdrawal you must contact us at MAGIX Software GmbH, Customer Care, Borsigstr. 24, 32312 Lübbecke, Germany, Fax: +49 (0) 5741 310768, Telephone: +49 (0)5741 345531, Email: shop@magix.net) and provide explicit notification (e.g. a letter sent by mail, fax or email) of your decision to withdraw from the contract. You may use the attached cancellation form for this if you so choose. To enact your right to withdrawal it is sufficient to send the required notification before the withdrawal period has expired."
Searching "refund" on the forum you would have found e.g. this comment from less than a week ago: https://www.vegascreativesoftware.info/us/forum/refund--140999/#ca880791