serial number of Vegas just doesn't work.

Ignacio-Litardo wrote on 3/21/2022, 9:56 PM

I get error -14 and -24 "serial used on anther product or invalid" "serial already been registered".

But it's the one I just got from the Vegas mail when I paid the software... Just bought the software license, it refuses to work... regards from Buenos Aires, Argentina. Vegas 365 Edit.

 

ps. where's the support mail or phone number?? Much as I like the community help, some issues could be easily solved by a Vegas support. I can't post my serial number, as anybody could understand :).

ps. thanks a lot Dexcon for your prompt reply! Hurrah.

Comments

Dexcon wrote on 3/21/2022, 10:04 PM

From the Vegas Help Centre re error code 14: https://www.vegascreativesoftware.info/us/support/article/troubleshooting-error-code-14--12/

Did you buy Vegas Pro directly from Vegas Pro 19's website, from an authorised Vegas Pro reseller (e.g. Steam or Humble Bundle) or from a website like Amazon?

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Ignacio-Litardo wrote on 3/21/2022, 11:07 PM

From Vegas itself! Magix's website, I mean :).

rraud wrote on 3/22/2022, 8:59 AM

Use the same email address you used for the purchase or when activated/registered it. Your serial and email address are paired.

rraud, Magix Sound Forge forum moderator

Ignacio-Litardo wrote on 3/22/2022, 11:55 AM

Thanks Rraud!

I do use the same mail address! I could post you the screnshot but that would give away my serial :).

Regards, IL from Argentina.

vkmast wrote on 3/22/2022, 12:30 PM

Contact VEGAS Support, advice here https://www.vegascreativesoftware.info/us/forum/customer-support--132075/#ca823263

Or Live Chat, advice here https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-get-help-and-support-for-vegas-pro--104781/ section 6. (It's on right now.)

@Ignacio-Litardo

Ignacio-Litardo wrote on 3/22/2022, 1:19 PM

Thanks a lot Vkmast! I am starting to chat right now 😎.